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C
Partner
CarbonABLE
Partner
December 24, 2025
Question

IVR Flow API

  • December 24, 2025
  • 1 reply
  • 3 views

I am new to Zoom Contact Center. When I design an IVR Flow and try to send data to a CRM system using the HTTP Call widget, I face an issue.

When I send Digit input collected from the caller, the data is sent successfully. However, when I try to send other values such as Caller ID, Caller Number, or Callee Number, the data is empty and not passed to the CRM.

This usually happens because those call-related values are not automatically available to the HTTP Call widget unless they are explicitly mapped or stored in variables earlier in the flow.

    1 reply

    C
    Newcomer
    carolineharper
    Newcomer
    December 24, 2025

    Hi,

    You’re correct, only values that are explicitly stored in variables are available to the HTTP Call widget.

    For caller-related fields like Caller ID, ANI, or Dialed Number, you need to first capture them inside the IVR flow using a Set Variable or System Variable mapping step, then reference those variables in the HTTP Call payload.

    A common approach is:

    • Store the caller number / called number early in the flow

    • Verify the variable is populated using a debug or log step

    • Pass that variable explicitly in the HTTP Call widget

    By default, those values aren’t auto-included unless you map them yourself. Once mapped, they should send correctly to your CRM.

    Hope that helps.

    C
    Partner
    CarbonABLEAuthor
    Partner
    December 25, 2025

    Hi

    Could you please guide me further? At the moment, I have configured the flow roughly as you suggested.

     

     

     

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