-
Products
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreCommunication
Productivity
Apps & Integration
Employee Engagement
Customer Care
Sales
Ecosystems
- Solutions
By audience- Resources
Connect & learnHardware & services
Download the Zoom app
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Zoom Virtual Backgrounds
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds- Plans & Pricing
- Solutions
-
Product Forums
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Business Services
-
User Groups
Community User Groups
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Location and Language
Industry
-
Help & Resources
Community Help
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
-
Events
Community Events
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
447313members
2309online
214155posts
Recent Activity
Latest Posts Trending Posts Solved Unanswered
Corrupted recording
Hello, yesterday I made a Zoom call and recorded it. Thank you!
However, the recording conversion did not complete correctly and became corrupted.
How can I recover this recording, considering that the files double_click_to_convert_01 and double_click_to_convert_02 are missing?
Show less
Zoom randomly crash
My Zoom crashes randomly and I have no idea about that. Reinstall Zoom and update my GPU driver does not fix the problem. I didn't find a way to upload files here so I uploaded full crfash logs to Google Drive. https://drive.google.com/drive/folders/1VE1M8iTcFpdMEy4x9IvHd0ERgSfLm6mb?usp=sharing Also here's one of the log: <?xml version="1.0" encoding="UTF-8"?><CrashRpt version="1403"> <CrashGUID>2b1d6034-f2e3-431a-a05e-b3597b6b3d71</CrashGUID> <AppName>Zoom.us</AppName> <AppVersion>5.16.5.24296</AppVersion> <ImageName>Zoom.exe</ImageName> <OperatingSystem>Windows 10 Pro Build 19045</OperatingSystem> <DispalyDevice>NVIDIA GeForce RTX 3060 Ti||NVIDIA GeForce RTX 3060 Ti</DispalyDevice> <CPU>12th Gen Intel(R) Core(TM) i5-12600K</CPU> <CPUUsage>3.162245</CPUUsage> <OSIs64Bit>1</OSIs64Bit> <GeoLocation>zh-hk</GeoLocation> <SystemTimeUTC>2023-11-19T15:39:19Z</SystemTimeUTC> <ExceptionType>13</ExceptionType> <GUIResourceCount>3671</GUIResourceCount> <OpenHandleCount>2492</OpenHandleCount> <MemoryUsageKbytes>357652</MemoryUsageKbytes> <MemoryLoad>48</MemoryLoad> <TotalPhysicalMemory>32526</TotalPhysicalMemory> <AvailablePhysicalMemory>16676</AvailablePhysicalMemory> <TotalPageFile>41230</TotalPageFile> <AvailablePageFile>15372</AvailablePageFile> <TotalVirtualMemory>134217728</TotalVirtualMemory> <AvailableVirtualMemory>132116308</AvailableVirtualMemory> <GPUInfo>OrayIddDriver Device##17.1.58.818</GPUInfo> <GPUInfo>NVIDIA GeForce RTX 3060 Ti##31.0.15.4592</GPUInfo> <GPUInfo>RayLink Virtual Display Adapter##1.0.2.0</GPUInfo> <CustomProps> <Prop name="App Start Time" value="20231119_102843"/> <Prop name="VideoLaunchReason" value="2"/> </CustomProps> <FileList> <FileItem name="crashrpt.xml" description="Crash Description XML"/> <FileItem name="ssbcrash_hang_5.16.5.24296_NA_NA_11192023_103919_Zoom.exe_28040_unknown_NA_NA.dmp" description="Crash Minidump"/> </FileList></CrashRpt>
Show less
Your Zoom Client is Out of Date - Unable to update
I received a zoom invitation and when I click on the link, I am directed to a webpage that is telling me my zoom client is out of date and I need to update. A file downloads and when I install the file it does not resolve the issue. I have uninstalled and reinstalled zoom with the latest version, cleared my cache, and restarted my computer multiple times. At this point I have no idea what to do. The interesting part is I am able to open other zoom invitations, so I am not sure if the issue is on my end or the invitation creator's end. Any help is appreciated. Thank you.
Show less
Resolved! Original Sound for Musicians Toggle Gone
Hi All, In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen. I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting. For instance, I teach piano over Zoom. When I want to play something for a student, I turn original sound on. But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard. So before, it was really easy to toggle on the main screen. Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.
Show less
Resolved! Stolen Recording by webinartv.us
We conducted a meeting and the next day was sent an email from webinartv.us that our "webinar video" was available on their website. We did not agree to this and it seems that they had a fake person register and then recorded our meeting to be posted on their website. The only person that was on the registration that was not engaging and stayed on even when the meeting was over was named Jordan Spencer and had an email ending in lightconnect.space Alerting zoom about this and others.
Show less
Resolved! host change effect on zoom meeting recording
What happens to local recording if a host changes during the meeting? For example, one host starts the meeting and starts recording, then they need to leave so the alternate host takes over. Will the recording be saved to the alt host's local or the original host? Will it be a complete recording of the whole meeting if the original host leaves the Zoom meeting?
Show less
Inbound Caller ID
We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting? Thank you We found the issue we added a line into a provisioning template: account.1.cid_source = 0 Fixed the issue.,
account.2.cid_source = 0
Show less
Route calls to an Intercom
Is there a way in Zoom Phone to route calls automatically by caller phone number to go directly to an intercom? This would be useful for when our vendors call us.
Avigilon video reader intercom pro calling in Zoom
Has anyone attempted to integrate the Avigilon cloud managed video reader into your zoom environment?
Calling and DTMF trigger to unlock doors works fine, but I'd like to share video via the Zoom desktop client.
Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
Zoom Blog
