Route calls to an Intercom

[Peggy77]

Is there a way in Zoom Phone to route calls automatically by caller phone number to go directly to an intercom? This would be useful for when our vendors call us.

[Eliot · Accepted solution]

hi @Peggy77 

One way to route incoming vendor calls is to give them a special number to call.  When vendor calls come in, your can set the calls to ring a shared line group, an auto receptionist, an interactive voice response (IVR), or a call queue.

Zoom Phone does not support routing incoming calls based on caller id; however, Zoom Contact Center does support routing incomng calls based on caller id and many other advanced features.

Zoom Contact Center

https://www.zoom.com/en/products/contact-center/

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot