Hi there,

I am currently using my licensed Zoom account from two different laptops. With my Mac one I do not have any problems. Unfortunately, on my other laptop that has a Windows software I started having problems yesterday. During a meeting, for no reason, my screen was showing green, my image was wobbling and froze at times, so did my audio. Please note that internet connection was fine and the laptop is new so those are not a problem. I also use Google Meet and I did not have any problems, so it must be Zoom. The problem is that it only happens on one device, not the other. But I need it to work on that one too. I have a licence so I am not sure why this should not work. Please also note that the green occurs in particular when I am trying to share content, which is very annoying as guests can't see or understand anything of what's going on. Everything is just GREEN. Are you able to help asap, please? Thanks

I have been on a yearly plan for a number of years. My renewal is not until May 2023. My old email address no longer exists but in any event I have been getting emails from Zoom to my correct and current address . However, when I was sent a verification code to allow me log back into my account, it would not recognise me. Therefore, although I have paid to use Zoom, I can't use it at the moment and I need to schedule meetings .

Hello all

I subscribed to Zoom Pro on 12/01/22 however on 01/15/23 my account has been downgraded without any notification or reason . I had bought the subscription for the whole year and have now lost very important meeting recordings . Please help me 

When I click the orange camera on my computer to start a meeting it starts a meeting fine but when my participants try to get it it tells them I am in another meeting.  I have to start the meeting on my phone and switch it to my computer.  Then once we are on the computer it boots me off every ten minutes and automatically restarts the meeting.  I am not sure how to fix this problem please help.