Hello,

I have this issue where, when I'm using Zoom and the chat box is filled, the chat box doesn't automatically scroll down to view the most recent message. The most recent message is not "sticky" if that makes sense. I have to continually keep scrolling for every new message that appears. I've mostly noticed it in the Chrome zoom interface. 

Any one else have this issue? Will Zoom fix this bug soon?

Hi Zoom Community

I updated my zoom last year in November I think. Soon after that on my group chats people's messages were coming through as "Cannot decrypt message". It progressively got worse across more and more of the members. across my team. I could read it on my mobile, but today I started to receive the same message on my mobile. In the interim i have uninstalled zoom and reinstalled but the problem persists. Does anyone have a solution for this?

For the life of me, I've looked and looked and looked through every setting on my profile but I can't find the option to send GIF in chat, I only see the emoji button. 

It says I'm the account owner so I'm pretty sure I have the admin privileges but the help article is different than the settings I see on my profile page. 

I'm logged into the account on the web browser and I've looked through everything on there but I don't see the option to enable the GIF. I also looked through all the settings in the desktop client but also nothing.

I've also checked for updates and it says I'm on the latest version: version 5.15.5

Randomly I checked on the desktop client and it has the GIF icon when I type messages in "my personal space" but when I switch to team chat it only has the emoji icon.....

This is the article I've been following but in account management there isn't the account settings tab to open and in settings it's just enabling or disabling emojis.

https://support.zoom.us/hc/en-us/articles/6888807955597-Enabling-or-disabling-animated-GIF-images-for-Team-Chat

Hi there, I was recently moderating on a course via Zoom, we had around 35 participants and all functions appeared to be running smoothly. 

One participant who hadn't engaged through the day, stated that his chat function was not working. The faculty and myself sent messages through the day with no replies, after several hours I received a chat message from the participants stating that his messages weren't sending through, is this a complication that has happened before? Is it something that can be looked into? The course was very important, he sent me a screenshot of the non-received messages, is there a way of clarifying the non-delivery of these messages? 

Many thanks, 

Aysh

Dear all,

Trust you are well. 

I would like to advise with you on several ideas to setup an internal Helpdesk channel in Zoom. 

This is a new concept that we would like to implement in our support as we are not always at our desks due to interventions/etc.  

The same way there is a shared mailbox for IT support, we need to setup a Zoom account/channel as well. 

- Is there an option to create such a room/channel/user where issues can be shared with Helpdesk ?

- Can we restrict the visibility in the Helpdesk room/group/channel - users should not be able to see each others issues ? 

- Is there an option to set this up and avoid logging out of the personal Zoom account ?  

The easiest way to do this if we create a Zoom account with the Helpdesk email but I am sure there are other 'techinical' options. 

Please, let me know what you think. 

Regards,

Ross

Hello.

If the chat window is disconnected, the function "connect to meeting window" is then missing under the 3 points.
How and where can I reactivate this, what could be the reason that I can no longer dock the chat window?

Zoom Chat

Thank You