Death of administrator

Our Zoom administrator passed away and none of the rest of the company knows the username or password to renew our license. How can we proceed?

Chats for Host Only

There used to be a feature where I could control chats to be for the host only. I am not seeing that anymore. Does that still exist? I have a webinar where I need to keep the questions hidden from the participants and the panelists. How can I do that...

Updates crashing MAC OS 10.15.7

Are other MAC users OS <11.0 experiencing a system crash after updating the latest version of Zoom? No idea why updates are pushed through if the OS specs are not suitable for the update! onto my 2nd wasted day, trying to rectify this! Support keeps ...

account - I am paying £14.39 per month and yet zoom is telling me I only have the free account> Why?

Options for who can share screen

It would help if we had more options for the screen sharing settings. As it is, either just the host can share, or "everyone" can share, right?Sometimes an attendee "shares their screen" by mistake. When it happens in my meetings, I know the person d...

Archive Chat Interactions

Hello all. I am curious if Zoom archives chat interactions? I know there is the 7 day default for messages to be saved per user. However I am looking to see if there is more robust archive data available. As a people leader I need to try and go back ...

Account Settings - IM Management

I am an Admin in the Zoom system, I am unable to see IM Management under Account Settings, how do I fix this?

Home page differences depending on Browsers

I have encountered a frustrating situation in that the Zoom Home Page appears differently depending on the browser used. I personally use FireFox in Windows, however, some of our users use Chrome or even a different OS (Mac) . Those that do are prese...

One-time longer call under basic plan?

I am a senior with just a basic plan, not used often; however, this weekend we are having a "Celebration of Life" for my son who died from cancer in April 2020 in Canada. We want to allow people from all over to participate, and it may go 2 hours. Is...

Mute

Why can't I just email Zoom. For a communications company his system is incredibly Byzantine and actively discourages communication. All I want to ask is for Zoom to add a mute button to video conferences, where a participant can mute the speaker. Ma...