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Can't access a recording

DylanDraper919
Newcomer
Newcomer

‎2022-04-18 02:11 PM - edited ‎2022-04-18 02:12 PM

I have a local recording, and I can see the one I need, but when I click on it, I get a message that says I have to login with the same account to listen to recording.  I am in the same account and I have to get access, please help!

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3 REPLIES 3

JepZoom
Creator I
Creator I

‎2022-04-18 08:04 PM

Is it possible for you to send a screenshot of the error that you received?

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AHaynes
Newcomer
Newcomer

‎2022-05-12 03:43 AM

I believe it wants you to use the desktop app and log in to that with the same details. It should then open up.

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dawn51080
Newcomer
Newcomer

‎2022-07-28 01:46 PM

I tried using the desktop app and logging in and I still cant open the video

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