We have just purchased Neat-frame devices to use for zoom rooms. I have created a zoom room in room  management  under Admin in web portal and configured the same

However, after successfully pairing the device, when trying to login with the created zoom room, the message always come up stating "You need to configure it in your Web account before you can use it"

Although it has been configure correctly and exactly as pre-existing zoom rooms.

Can someone please share, any similar hurdle experienced  whilst configuring the Neat-Frame device.

Problem: far end participants experience audio drop outs and extreme gating of near end/conference room microphone.

Configuration: Shure MXA910 > Dante > QSC Q-Sys Core 8 Flex > USB > brand new Dell OptiPlex5090 running Zoom Rooms 5.11.3 on Windows 10.  

At first, we turned off all sound processing from Zoom Rooms to let the Core handle AEC.  The issue was first noticed.

Then we bypassed all processing in Core and turned it into an expensive Dante-to-USB converter and turned on Zoom processing: same results.

Turned off processing on both ends: same results

Bypassed Core altogether and used an Audinate Dante-to-USB converter with Zoom Rooms processing turned on: better results but still not acceptable.  Turned off Zoom Rooms processing, no change.

We have multiple rooms with the same issue.  We've also tried downgrading Zoom Rooms versions down to 5.11 and 5.10 but no change.  

When using the same Shure mic and Core plugged into a MacMini running regular Zoom, this isn't an issue and the audio is great.  Windows tests also result in good audio on the Dell PC so the issue lies with Zoom Rooms somewhere.  Even with audio processing turned off in Zoom, we can still hear it gating and processing.  

1) Is there a way to completely disable Zoom Room's audio processing (even the stuff still operating in the background) so we can let the Core 8 Flex do the work?

2) Does Zoom have a guide that outlines the settings in Zoom Rooms when using an external DSP such as a QSC Core?

We are trying to use Zoom Room as a sort of recording studio, but the recording quality is not good enough even though we enabled HD and support for 3rd party editing. 

Is there any way you could capture the signal between the monitors and the PC and record it to a hardrive or even better a NAS or something similar?

Hi, I am curious if anyone else is experiencing this issue. I'm updating all my iPad controllers from 15.6 to 15.6.1 due to the recent security update from Apple. All of my iPads are enrolled in ZDM. In device management, the option to update is there, but gets stuck on "upgrading" or "installing ". Because of this, I've had to manually update all the iPads myself, but even after they are on 15.6.1, device management does still not show that they are on that version.

Does Zoom Room Digital Signage not support a wired share?

I know ZRDS supports wireless share through share key, but cannot find any documentation that specifically says it supports a wired share. 

 
Our typical setup is magewell capture HDMI and that auto switches in zoom. using zoom rooms this works fine, but I’m not having any luck using ZRDS. 

anyone have luck with a wired share using ZRDS?

In a meeting, a colleague raised his hand. It was displayed that all other participants raised their hands, but the colleague in question was the only one who did not.

The error was not reproducible until now.

Can anyone explain how this bug occurs and how it can be prevented?

I've uploaded a picture to help, but I'm currently getting the error message "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance."

I am upgrading the other appliance, the Poly x30, but it's the Poly TC8 says my "Zoom Room" is up to date. Do I need to upgrade the OS to get the Zoom Room to upgrade?

Appreciate the help in advance. Thanks!

I have a Zoom Rooms setup with a 6th Gen iPad for scheduling/running the meetings, and a Micro Dell Optiplex running Zoom Rooms on Windows 10. 

The iPad is running 5.11.0. The Optiplex is trying to upgrade from 5.3.1 to 5.11.3. After choosing to upgrade it on the administration site, it will stay on 5.11.3 for maybe 24 hours or so, and then downgrades back to 5.3.1. This is an issue as Zoom will not run on this version displaying the error: "Zoom Rooms must be upgraded to join this meeting."

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UPDATE: After a little testing, I found that after upgrading, the old version is still installed along side the new version. I am not sure if that is intentional, but I am assuming this conflict may be causing the rollback. I decided to remove both versions and manually install the latest version. We'll see how that goes.