Hello, we are using a Poly CCX 600 desk phone with our Zoom Phone service as a receptionist. The rest of the office is using Poly CCX 400's except for 1 other Poly CCX 600 that's in the owner's office. The issue that we're having is that sporadically, when an outside call comes in on the main company number and the receptionist attempts to conduct a "Warm" or "Consultation" transfer to another extension in the office, a fast busy signal is received when the other extension is dialed. However, if you then attempt to do a "Blind" transfer to the same extension, the call goes through. This doesn't happen every time though. It may work 5 times in a row and then may not work a couple of times. Also, when attempting to do the "Warm" or "Consultation" transfers internally from extension to extension there's never a problem. In addition, if an outside call is received on any of the extensions other that the reception desk phone, the "Warm" or "Consultation" transfers work fine. Thank you for any help anyone can give me. 

Dear Zoom community

we have replaced our Cisco PBX with Zoom IP PBX 2 years ago.

All is well.

We would like to integrate our old and antiquated analog amplifier system (which has speakers through the building)

with the Zoom phone system. Can you suggest an analog gateway OR analog output which we can use to 

send output as an RCA audio ?

We would prefer to have an extension assigned to this analog output, so people in the Admin team

can call it to send out Intercom announcements to the building.

Thanks

JK

I attached a pic of my amplifier.

Hi 

We migrated to Zoom Phone in Sept, and have had very few problems - generally very impressed.

However, this last couple of weeks we're having intermittent issues transferring inbound external calls to other users when using our Poly desk phones (VVX601).

They were all on the latest firmware 6.4.1.2361, but suspecting a recent update was to blame I've tried downgrading to 6.4.0.11527 but we're still having the same issue.  Blind transfer works, consultative/warm is hit and miss, when it fails there's a simple message on the sending phone of Transfer Failed.

It appears to all work well on iOS/MacOS/Win10 apps, so I do suspect the Polys are to blame, but it wasn't an issue for the first three months.  No other changes have gone through on setup.

Any help gratefully received.

Craig

Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure cellular service is enabled for calls and same with WiFi, upgraded to the latest version of the app, and it doesn't seem to make a difference if they are in the office, at home, or using WiFi or cellular data. Any help would be greatly appreciated.