We have been getting a lot of feedback around the user experience of the Search By Name directory feature with Zoom phone.  It is very slow to return results and read them back, we do not have a way to remove the extension from being read back to the customer, and in some cases when we transfer from our contact center system to Zoom Phone directory we will lose audio packets resulting in the first name not being pronounced so calls get routed to the incorrect users.  

I would really love to see Zoom invest some dev resources into this and look at using a speech recognition directory or allowing admins to modify more settings when it comes to the search by name auto attendant. 

Would love to see if anyone else is having similar issues or has thoughts on this. 

Ich habe mit meinem Windows 11-Laptop folgendes Problem: In Meetings werden häufig Videos und Musikfilme übertragen. Ich habe keine Probleme mit der Übertragung von Ton und Bildern, allerdings kommt Musik nur sehr abgehackt. Auch bei dem Lautsprechertest habe ich nur abgehackten Ton. Dieses Problem tritt nur mit Zoom auf, ansonsten funktionieren die Lautsprecher einwandfrei (auch beim Streamen). Ich habe bisher bei den Einstellungen keine Lösung gefunden. Vielleicht weiß von euch jemand Rat.

I notice that there are 2 places to administrate devices

• Admin>Device Management>Device List>Devices
• Admin>Phone System Management>Phones & Devices

I am interested in uploading a list of 20 devices to be used in phone system, I presume that I should use the second option, however I am interested to know what the difference is between the 2 sections and if it is possible to move from 1 section to the other?

Hello,

We recently converted to Zoom Phone. We acquired three different types of desktop phone through HaaS (Yealink T54W, Yealink T58A, and Yealink VP59 Zoom Phone Appliance). 

When transferring a call from the T54W or T58A, the incoming caller is automatically placed on hold and the audio recording that we selected for Hold Music is played - as one would expect. When transferring from the Zoom desktop app for Mac, the Zoom iOS app, or the Yealink VP59 Zoom Phone Appliance (hardphone that runs the Zoom app under Android), pressing Transfer does not automatically place the user on hold. The caller can hear what you are doing until you dial the transfer-to number and complete the transfer. This is obviously not ideal. I have figured out that I can place the call on hold first and then tap transfer which does work. 

Has anyone come across this too, or know if an enhancement request has been submitted.

Hi everyone,

Looking to integrate zoom into my academy set up. It's a must I see all participants screens at all times unless I say otherwise, is this possible?

Also, is it possible to get post meeting reports such as if any one lost connection etc?

Thanks!

Hello everybody,

We recently switched to Zoom Phone in our company. All in all it works great but one issue I noticed is that company-wide contacts only seem to be recognized by the app (i.e., the name only shows up) the moment a call goes out or comes in. As soon as a call enters the history, only its number is displayed and the name is lost. This is a pity especially for our reception desk who have a lot of missed calls and would like to know who they are going to call back.

Since the names are correctly displayed when the call comes in, this seems more like a bug than a feature request to me. Or am I doing something wrong? Does anybody else have similar experiences?

I'm attaching a screenshot which shows how one contact shows with the name when I dial it (an incoming call would look the same) but only appears as a number in the history on the left (second from top). Note that company-internal contacts are always displayed with the name, hence the one exception (third from top).

Cheers,
Robert