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Hi, We operate with a receptionist that answers all calls and then transfers. No one ever received calls directly. Are we required to set up phone numbers for each employee, or can we just have a main line? If optional, pro/cons of doing it either way?
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I have three questions. Is it possible to set the Polycom Vx250's so that an external incoming call is DND but the incoming internal calls still ring the phone? Is it possible to set a Polycom Vx250 that when it receives an internal call it answers automatically on speaker? Is it possible to intercom multiple Polycom vx250's at one time? I know an Avaya system can do that, I'm hoping this can as well. Thanks for any help Teresa
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People dont seem to like leaving voicemail so we were hoping to set up the IVR to do something like
Press 1 to leave voicemail
Press 2 to request a callback
Callback would recite their phone number and give them the option to input a different one.
That info would be emailed to all members same as voicemail does.
If theres currently a way to do this can someone direct me on where to find that info.
If not could we add it as a feature request?
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User gets this notification every single day, despite clicking 'confirm' every day. Running Windows with enhanced location setting on in Zoom, version 5.9.6, issue follows him on different machines. He tried clicking 'wrong' and amending it to a different address, before reverting to auto-detect, still gets asked to confirm daily. Any ideas?
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I’m working on our calling tree and having an issue getting one element to work as needed. When a call is placed to the main call queue, that is after business hours, the call is routed to an after-hours auto-receptionist. The AR plays a recording which gives the caller options for leaving voicemails to various departments. The last option, however, is for the caller to be able to reach an on-call (external) phone number. The On-Call AR is setup for two employees that have mobile phones that work after business hours. I’ve set up the AR for business hours to be the working hours of the first employee (supervisor 1 - Sun 7am-3pm, Mon-Wed 2pm-10pm, Sat 8am-3pm). The expectation now is that if someone selects the on-call supervisor, it will be routed to supervisor 1 during his business hours and if it’s not his hours it will be routed to supervisor 2. The call is handed off to the on-call AR but it the call dies there with a generic message “The person you’re trying to reach is not available” and ends. I don’t want any messages played. I just want the call forwarded to the employee on call at that time. Can you tell me if I’m going about this the wrong way or what I am doing wrong?
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I have an old extension, no longer active in our system, from an old employee that left the company. Turns out people are still reaching out to this employee by selecting this extension, based on some old emails (Signature on old emails has this extension listed). In my testing, when I call the extension, I get a message "The person you're trying to reach us unavailable. goodbye." and then it hangs up. I could never find any reference to the 103 extensions in the Zoom system since we removed the old employees account. This has become an issue because the extension is basically a hole people can end up in when they call that extension.
So, as a workaround, I created a new basic user account and assigned this 103 extension to this new account. My thinking is I could use this basic account as basically a ghost account to forward this extension to an active extension.
I'm still struggling to complete this forwarding process and I'm still receiving the "The person you're trying to reach..." message when I call the 103 extension. Based on how I have it configured, I would think it may ring for up to 15 seconds but then forward to the selected extension.
Any help would be greatly appreciated.
Thanks!
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Good morning
I am after some recommendations on headsets to use for zoom phones.
We are after something that is plug and play but uses bluetooth.
Thank you for your help.
Hello, I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my knowledge, I have a zoom phone plan. any suggestion is highly appreciated.
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Hi experts our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day. solutions might be: AR has ‘holidays’ pre-set with the reduced office hrs …. But with two ARs this would involve 4 x fiddly data entry per day we have the reduced hrs (date and time from 8am to 8.30am, and 3.30pm to 5pm … for each AR). (entering date and time just to cover half hr in morning and 1.5 hrs in afternoon is fiddly). OR we simply come up with a voicemail greeting that is a bit vague …. Eg someone rings at 3.40pm expecting the office to be open. Any suggestions appreciated. Is it practical for a user to set voicemail greeting for overflow the day before?? is there a way to upload data from a spreadsheet? kind regards Richard
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