Hi there, 

I realize a common area phone itself cannot have voicemail.  I'd like the main receptionist to route to the CAP when '1' is pressed.  However, if there's no answer, is there any work-around to route the caller directly to the receptionist's voicemail, rather than make them route back to the receptionist extension and (hence) through the IVR menu again?  

Much appreciated.

I just started my own small business and set up a zoom phone number.  I am still working part-time at my former job until they can find a replacement.  My former employer also used Zoom phones.  

Here is the question, I'd like to connect to both systems during the workday on one computer, so I can monitor both while working.  Is there any way to do this or is the only solution to open the different systems on different computers?

Thanks for any insight.

I have 2 users that I gave access to my account's voicemail. I want one of the users to receive email notifications of the voicemail transcription. However, I don't want the second user to get emails when I receive a voicemail. The only solution that I have found only allows me to turn on or off email notifications for both (in the Company Info account settings notifications section). Is there a way to give both users access to my voicemail, but only allow one to receive email notifications? Thanks!

Hello, I currently use Grasshopper.com for my desk phone and would like to port it over to Zoom.  

1) Should I purchase the Zoom phone service first before doing the port, or do I need to call Zoom and indicate that I'd like to port the number before I place my order?  

2) Has anyone done this before?  Any tips for avoiding downtime with this process? 

Thank you!

Chris

Seeing hashed owner extension numbers in CallLog. Which type of calls result in hashed or blank owner extension number values? Planned on using the field as a key lookup against client HR file for assignments, but not seeing consistent extension numbers in this field. 

Hello,

I've got a US startup with a branch office in France.  I've got a US local number, a US toll-free number, and a French number.  I want it so that when someone calls a US number, the greeting is in English, saying to push 1, 2 or 3 for English, French or Spanish, but when they call the French number, the greeting is in French, again letting them choose a language.  After a language is selected, the caller will choose between sales, support or billing.  I'll want 9 call queues, for the 3 departments in the 3 languages.  I'll need my employees to be able to be in multiple call queues, like if a sales person speaks English and French.  Supposing a caller picked Sales in French, I'd want them to go into the same call queue whether they called a US or French number.

Does this setup require 2 sites?  It looks like call queues are tied to a site, and that would sound like I'd need 18 call queues, which I don't want.  Any advice would be appreciated.

I've struggled a bit with the concept of a licensed user.

We are a small business and only use zoom phone, we don't use meetings.

We have incoming / outgoing phone numbers, call queues, Auto receptionist and voicemail.

QUESTION

What would happen if I downgraded a user (a receptionist) from a licensed phone to 'basic'?

Thanks

Richard

Hi everyone!

I am a new Zoom admin and here is my situation:

We have our Zoom Phone account set up including main number

US/CA unlimited calling plans are assigned to users with their own numbers.

We are in need to add more US/CA Unlimited Calling plans but when I go to the Billing section there is no option for me to buy more plans, just a grayed-out Cancel option. 

How can I add/purchase more US/CA Unlimited Calling Plans?