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Getting disconnect from phone app

Gentle
Newcomer
Newcomer

‎2022-04-04 01:33 AM

I cannot log into my zoom app.  Every time I log in whether from my phone or laptop I get logged off immediately and get the below message

 

Gentle_0-1649061221175.png

 

0 Likes
1 REPLY 1

zac2021
Community Champion | Employee
Community Champion | Employee

‎2022-04-04 03:24 AM

@Gentle Thank you for sharing a screenshot of the issue. Let's try the following to fix the issue:

 

1. Sign in to your account on the Zoom.us web portal.
2. Then, navigate to your profile page.
3. Scroll all the way to the bottom and click on "Sign Me Out of All Devices".
4. Then, close your web browser and the Zoom desktop application.
5. Re-open the Zoom desktop application. It should now prompt you to sign in again.
6. Sign in to your account again on the Zoom desktop application.

 

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