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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Auto Receptionist

svogel
Newcomer
Newcomer

anyone know how to do this..

 

our Auto Recp

 

Hit 1 for Customer service

then have it forward to an external TFN number into our Contact Center?

 

thanks 

2 REPLIES 2

FORE-Craig
Expert
Expert

Hi!

 

Under your Auto Receptionist:

 

  • Next to Greeting Prompt, click Audio Library and add the customized spoken greeting with instructions to select 1 for Customer Service, etc.
  • Make sure that the name of your recording is selected for Greeting Prompt.
  • Set Route To to Interactive Voice Response (IVR).
  • Edit IVR Menu
    • Key 1 - Edit and set to Forward to Phone Number, enter the full phone number in E.164 format.
  • Test

I hope that helps!

Craig

HuckFinn-ZP
Zoom Employee
Zoom Employee

Hi @svogel ,

In addition to what @FORE-Craig mentioned. You need to add a telephone on the AR so the outdial to external PSTN will work.

 

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