enielsen
Participant
since ‎2022-02-18
‎2023-02-01

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User Activity

At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the n...
We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges this is occurring and is investigating. Anyone else noticed this issue? Wondering if isolated to ...
I just noticed today that the Zoom client checkbox to "hide incoming calls while in a meeting" is greyed out so cannot disable it. I've been rummaging around in the client preferences as well as the zoom portal and so far don't see any place to chang...