I have a Webinar account and need to pre-record an entire Webinar as - with Xmas coming - it's only realistically going to be seen on an On-Demand basis.

The thing is that when I follow the instructions and press 'play' on my recording at the start of the webinar, what emerges is a video with a really tinny sound quality, very unwatchable.

What can I do? There must be a way to pre-load the video into Zoom so I don't need to press play and wait til the end of the recording (which is what I have to do now) as the quality is so bad.

He realizado dos grabaciones hoy y ayer y al intentar descargarlas aparece "No se ha podido cargar el vídeo debido a un fallo de red o del servidor o porque el formato es incompatible." y no se descarga, la información indica que existen porque tiene un peso de 3 GB pero no hay forma de descargarlo, no se descarga nada, ni el video, ni el audio ni el TXT del chat, aparece un error "This XML file does not appear to have any style information associated with it. The document tree is shown below."

Hi- I’m trying to create an event on onzoom with public paid link, and a private free link for members. Is this possible? When I tried to create a test- both tickets are showing up & I don’t want my public users to have access to the free tickets. Thank you

Hi there, 

I was wondering if anyone knows about the possibility of recovering a local recording of a webinar? It has been deleted from the laptop where it was saved, so it's a long shot, but I was wondering if there was any other way via Zoom of accessing this file. 

Thanks!