Hello everyone,

Thank you in advance for your help.

For a private event, I will have in person a person who speaks in English and a person who speaks in Chinese.

These people will be seen in a webinar, I will have an interpreter to translate English to Chinese and an interpreter to translate Chinese to English.

Question, what should the interpreters and the English participants do when the person speaks in English and the same question for the interpreter and the Chinese participant when a person speaks in Chinese?

Thanks for your help,

Hello! Can anyone tell me how to change the "From" email address? I don't even know how this name ended up attached to our account - they are not a part of our company. The right name/email address is entered everywhere I can see in our account and yet this keeps happening. Help!

hi, 

Before I could share a jingle (short .mp4 Video with sound) at beginning of my webinars .I can no more. Why?

Before last Zoom release (timing: new Zoom icon apearance) there was a button "share sound" on "advance" parameters to be selected that exist no more. Zoom Built-in-video playuer is suppoed to do the job...

Reading Zoom assistance doesn't help.

CAN SOMEONE HELP ME, please ???

My Jingle doesn't play sound....

Sorry for my poor english.

I have "Zoom one pro", and "Zoom WebinarsWebinar 1000 - promotion". Also status is active.

I use Google chrome.

I used to be able to convert meeting to webinar.

I could do it until last month probably.

But I can't now. 

I scroll, but any link to convert. I used to use it, but it's gone.

Someone tell me please.

I recorded a webinar recently with myself, a featured panelist, and a cohost from my org.  For most of it, we recorded with the myself interviewing the panelist in gallery view.  The view in real time was the two of us side by side.  My co-host Stesh had her camera turned off, and was running tech support, dropping links, adding to chat, etc.  But no one could see her during the webinar.  When I looked at the recording, it did gallery view, but myself and the panelist were side by side with a third big black box below that said "Stesh" on it.  We're planning to post to youtube and it really brings the whole thing down... It was recorded locally, our cloud recording is currently disabled.  Everything else looks right, but I don't understand why it recorded her in gallery view with her camera off.  Is it bc she's the co-host?  If we downgraded her to panelist would it still record that way?  We had one other org member as a panelist just in case we had a tech issue, but her camera was off and never visible to anyone during the recording so I think that might be the ticket, but I wanted an extra co-host to be able to toggle views and take over if my internet went out or something (it was a thunderstorm during our session last week).  I really need our next one to just be the two screens side by side as it appears to viewers at the time of recording. 

It's probably obvious, but gallery view recording was enabled, not speaker recording.

Maybe I need to do a 3rd party screen record?  I think I can just do it through my screenshot app...

Please advise!  Thanks!

Hi, 

I have created a webinar in Zoom and I'm doing a run through with colleagues, we can't seem to have any participants ask questions. I've set up the Q&A function in the webinar set up settings but no one can submit a question. Any reason why that would happen? 

The chat function works but not the Q&A function. 

Thanks in advance. 

Hi and thanks for taking my question.

I neglected to download last weeks webinar reports.  After the meeting I downloaded all recording files and them deleted them from Zoom.  I just recovered the recordings and was hoping that the reports would be there, and they were not.  How can I recover them?

Thanks in advance,

Peter