We recently held two webinars on Zoom, with a pop-up survey for participants at the end of the webinar. Both times, the two presenters stayed on Zoom to chat afterwards. At the first webinar, all of the attendees closed out of the webinar at the end, and the presenters stayed on to talk. We had a 80% response rate for the survey. At the second webinar, when the presenters stayed in the Zoom session to chat, we noticed that quite a few people were still in the session when we ended the formal part, so we closed them out. We had zero response to the survey. So, my hunch is that people only see the survey pop up if they're the ones that exit - but not if we close them out.

Does anyone have experience with this issue? Thanks in advance for your help!

We hosted a webinar last week but when I went back to look at the registration list, it was gone. Turns out our month-long webinar license had expired. Is there any way to recover the info on the event? Seems like we should still be able to access that info as it's associated with an event during the month that we paid for 

Hey,

I for my webinars i use GotoWebinar at the moment and send automatic Mails with Pardot. But now I want to change to ZOOM. Does anybody know, how I can send automatic Mails (1 day and 1 hour) before the webinar? So how are Pardot and Zoom connected?

When we host a webinar in our Zoom room, we have found that if we are sharing audio from inside the physical room that it will cut out and then come back in. It almost seems like some digital audio processor is kicking in and interfering. We have had our Zoom room implementer look at every setting that we could find and have tried settings for high fidelity and things like that and it still occurs. If we take the Zoom Room out of the equation, the audio in the room performs flawlessly, the issue only occurs when Zoom is being used. I have asked support and they pointed me towards a bunch of audio settings to change in the Windows client, but I don't really see a way to make those changes in a Zoom room setup. There is a PC in the room that runs the Zoom room client that auto-launches on boot. I didn't see any way to get into any settings on it, like I could on the standard meeting client. Has anyone else had this issue? Is there a way to shut off any Zoom audio processing when using Zoom room?

Hi everyone, 

I can't record on my cloud anymore. This is the notice when I sign in to my profile. 

Hi there,

We use a non-anonymous post-webinar survey to send personalized certificates to our attendee after the event. Unfortunatly, it seems that attends who don't use the desktop app don't have the possibility to answer this survey (the links does not open for them).

Is there a way to automatically send the link by email to these users, in order for them to answer non-anonymously?

Thanks for your help!