We have discovered that unregistering an attendee actually moves them to the denied/blocked list, which prevents them from re-registering themselves again if they decide they can attend after all.  Why in the world would Zoom move an unregistered attendee to the denied/blocked list, simply because they have canceled their registration? 

If someone cannot attend a live webinar that has limited capacity, we want them to free up their seat for someone else. This doesn't mean we want to deny/block them. 

Additionally, because we have an integration with Zoom from our learning management system (LMS), this causes loads of issues for us and our thousands upon thousands of customer-learners. If an unenrolled learner decides they can attend after all and re-enrolls, our LMS sends the enrollment data, but Zoom blocks the re-enrollment. This results in a disconnect in enrollment status between the LMS and Zoom.  The learner thinks they're enrolled because they see that status in the LMS, but no one knows the enrollment has actually been blocked/denied by Zoom until the learner realizes they haven't been getting confirmation emails or tries to access the webinar using a link from a confirmation they received before they unenrolled. Zoom needs to treat unregistered (unenrolled) users and denied/blocked users differently. Yes, denied/blocked users should be unregistered, but not all unregistered users should be denied/blocked. 

Finally, this causes privacy issues for us and our customers. Our company has strict security and privacy policies around protecting customer data, but once a learner registers for a webinar, their data is held in Zoom's system forever, apparently, even if the learner cancels their registration.  With Zoom moving the learner to the denied/blocked list,  the learner's data persists in Zoom's system ad infinitum, and there's no way for us to remove it. This violates our privacy policies! A learner who cancels their registration but is not blocked/denied should have their data simply purged from Zoom's system, as if they had never registered. 

We host dozens of webinars a months with up to 600 to 1,000 attendees per webinar. Zoom needs to fix this issue!

After receiving an event invitation via email and clicking the link to download the .ics file for Outlook, a separate calendar titled "untitled" is automatically created. Could Zoom modify this behavior? This issue can be resolved globally by simply updating the code on Zoom’s end. By changing the line METHOD:PUBLISH to METHOD:REQUEST in the .ics file, this would fix the problem for many users.

Is it possible in a webinar to have the Chat default be to All?  Right now, it defaults to Hosts and Panelists and attendees need to remember to change to All. We would like this reversed for webinars, the default is Chat comments are visible to all unless Hosts and Panelists is specifically chosen. Our attendees often forget to change the selection and so the discussion is being lost.

Hi,

I'm trying to work out or find a workflow with end user screenshots that depict the user journey from entering your event hub, clicking on an event registering and purchasing a ticket through to entering the lobby, joining the session and doing a post survey.  What I want to see is how when I configure the hub and events and change various settings how it changes/impacts what the user sees and experiences.

My natural logic tells me that when I click on the event, I can see what the event is about, who is speaking, what ticket options there are with pricing and then click on a ticket which will then allow me to register and pay.  However it does not appear to "flow" and Look like this.  

We need to postpone a webinar from Thursday until next Tuesday.  I'd like to start the webinar on Thursday and monitor for attendees  who don't get word of the postponement.  I want to use the same link (original link) on Tuesday.  Can I start the webinar on Thursday and then re-start the webinar next Tuesday all using the same link?

Hi, how can I disable the sign-in prompt on my webinar registration page. I scheduled a webinar that requires registration, but when I tested it, it asked me to sign in to my Zoom account before I could register for the webinar. I want my attendees to skip the sign-in part and just go straight to the registration page when they click the registration link. Is this possible?

All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."

All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?