Dear Zoom Community,

Good day! We would like to ask for a consultation regarding our Zoom Room setup.

For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.

The actual scenario is that the local audio is being suppressed when the far-end and local will talk at the same time (being observed with a third party who is listening for both local and far-end speakers). This audio experience is present when using two distinct DSPs; we remove the audio processing in the microphone and DSP (AEC, AGC EQ, etc.), along with the removal of poly’s “noiseblock ai” to isolate which device is processing the ducking/suppression and we felt like there is processing happening in Zoom Room even though we disable (‘off’) noise suppression.

In the article I read, there is a note there saying “there is a basic noise suppression feature in the background that cannot be disabled.” Is there a way we can set this setting off, and how?

We have two separate systems having different DSPs:

Microphones: Shure MXA920

DSP: Biamp TesiraForte Dan and QSC Core

MTR Codec: Poly G7500 in Zoom Room Environment

Zoom Room Version : 6.4.1

Thanks,
Kinjojo

I've got Zoom rooms deployed on a Rallybar and Sight setup. We had picture in picture mode enabled where it would should the whole room from the rallybars point of view below the Sights Speaker point of view. It stopped working about a month ago and I'm at a loss on how to get this working again.