Hi,

We have set up the Zoom Rooms with 3 displays. (1) 98" TV, (2) 75" touch display and (3) 10" touch display for the controller. When a user starts content sharing, it will show on the 75" touch display. 98" TV keep showing the gallery view.

But we would like to make the 98" TV default for showing the content share. 75" touch display shows the gallery view but able to switch by the controller option "View". Is it possible?

Thank you. 

Hi, I am looking to understand how Zoom Room on Poly Android devices can control the room display without a network connection to the display.  I think there should be a "sleep" mode.  It appears it is now called "idle time out".  What time interval settings are available?  What is present on the display HDMI output during idle.  I have looked through the Poly admin guide for this and the information is sparse and it does not address Zoom mode specifically vs another mode like Teams.  In my experience display control is a function of the partner mode not Poly, like when Zoom took away CEC control 😑.

I have read through the article below but again, the specifics are missing and it is not clear what is happening on the HDMI output and the article does not speak to whether these options are available on windows vs android.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064233

Thank you.

I think this is more of a feature request than anything but is there a way to create a SIP/H.323 Favorite in "Contacts" and have it automatically display the keypad for touch tones once it connects?

We've currently created one for our Poly Zoom Rooms to dial an external SIP URI.  This connects fine. However given that we are now in an IVR and need to enter an ID it's not immediately apparent how to do that..  You have to tap Participants>Tap the SIP participant>then "Show Keypad". 

This seems overly complicated given that, when you dial the same SIP URI manually from "New Meeting>Call SIP/H.323", you are immediately presented with a "Keypad" button.

Our Poly X50 is running 4.1.2-388101 and the Zoom app 5.17.5 on both the TC8 and X50/30.  Any help is appreciated.

• Error codes - NONE
• Device type - iPadOS 17.3
• Zoom version - 5.17.5 (2220)
• Details about troubleshooting steps you have already taken
  • Re-auth Zoom account on Gcal
  • Re-sync calendars
  • Updated Zoom app and iPadOS versions

Zoom schedulers do not show upcoming meetings until after 10 minutes +. The delay is affecting productivity and raising concerns. We use Google Calendar.

Hi Community,

First time posting here. We have recently migrated to Office 365 from Exchange on-premises and urgently looking to change our integration of Zoom rooms from current 'Exchange' On-Premises setup to Office 365 (Room Mailboxes are still on-premises hence it's still working. However, we're deprecating Exchange server next week hence this is shift is urgent for us. I looked at the documentation but could not find anything specific to this change. 

My questions are:

1. Current integration is with Exchange Server 2016. How this can be seamlessly changed to Office 365? Is it even possible?
2. Do we need to create the room mailboxes in 365 first and then configure a new connector to integrate them? Or can we migrate the existing room mailboxes straight up and change the integration connector towards 365?

Really appreciate any inputs/suggestions on this as we're desperate to sort this one out. Thank you so much!

We recently had an internet issue and one of our conference zoom rooms which uses a Dell windows laptop to run the zoom app stopped working with an error (some DLL error), and then forced me to sign out (after laptop reboot).  I'm trying to figure out the steps to re-add it to our company account so that our calendar gets integrated to the app and shows upcoming zoom meetings.  Is this done via the Zoom settings ?  or does it need to be set up somewhere (like a portal).

Thanks in advance !