If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till it goes back to basic to terminate. I requested termination a month ago by the way. I had to call customer service because the guy John I was virtually talking to started yelling at me via text with all his exclamation points. It has been an exhausting experience and one I hope will. help someone else with not turning to ZOOM for their phone services. I hated the customer service and everybody is rude. Complete waste of time and energy when it is supposed to be an easy experience.

Hello, I'm trying to disable two-step verification, but nothing I do seems to work.

I followed the steps below to enable and disable it:

- Log in to the Zoom web portal as an administrator.

- In the navigation menu, click Advanced, then Security.

- Under Security, click the Sign in with two-step verification toggle to enable or disable it.

It's disabled, but Zoom still asks for the second code when I log in, the second step of the verification.

Hi every one, 
I am preparing presentations for zoom meetings and wanted to ask if there's a way to view speaker notes while screen sharing slides. I know speaker notes are easy to use in tools like power point or google slides , but during zoom meetings it's not always clear how to keep notes visible without participants seeing them. 

Good evening,

I have no more access to my original e-mail address used to create my ZOOM account! 

Therefore, I have no access to my zoom account while I have paid my bill (see the attached proof of payment).

Could you please help me to access to my account?

With thanks,

Nkunzi

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Till 12/12/25 evening we were able to host live meetings & attendees were able to join. But from 12/12/2025 8:30pm IST evening, it is Unable to connect zoom webinars, Zoom App created is of type Meeting SDK using SDK credentials SDK key , SDK Secret.
“meetingService” is returning null. We need to get value or zoom won't start from Mobile Android.

I purchased Zoom Business, having previously been using Zoom Pro. The reason for upgrading was my understanding that we could use one paid account for two meetings simultaneously, but after using it, this proved incorrect. Therefore, I want to revert to a Pro account.

How do I setup a call queue to first ring two people simultaneously, and if no answer then ring to a 3rd person? I see it shown as an option in the call queue setup section (see included screenshot below, but I can't find directions on how to set it up that way.