Dont waste your time

[Ashinajar]

If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till it goes back to basic to terminate. I requested termination a month ago by the way. I had to call customer service because the guy John I was virtually talking to started yelling at me via text with all his exclamation points. It has been an exhausting experience and one I hope will. help someone else with not turning to ZOOM for their phone services. I hated the customer service and everybody is rude. Complete waste of time and energy when it is supposed to be an easy experience.