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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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First 2026 Linux update and now unable to share third screen?

Hi guys, we run a support group using three monitors. Gallery view in the middle, slide control, chat and participants on the right and slide presentations on the left. Worked fine for years but not since this years update. Uninstalled and reinstalle... Show more

Hi guys, we run a support group using three monitors. Gallery view in the middle, slide control, chat and participants on the right and slide presentations on the left.   Worked fine for years but not since this years update.  Uninstalled and reinstalled the December version and it works fine.

 

System, Linux Mint 22.2 XFCE desktop, NVidia GFX driver.


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Screen sharing issues after recent Linux update

After a recent Linux update, screen sharing is not working the same way for me.I can share one screen, but additional screens are no longer available to select.This setup worked fine before the update.I am using a multi-monitor setup and did not chan... Show more

After a recent Linux update, screen sharing is not working the same way for me.
I can share one screen, but additional screens are no longer available to select.
This setup worked fine before the update.
I am using a multi-monitor setup and did not change any Zoom settings.
Has anyone else seen this, or found a workaround?


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Automatically Start Phone Call AI Summary

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?Transcriptions are able to do that today; seems logical that the AI summary could do the same. Also, are Zoom AI Summaries going to... Show more

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?
Transcriptions are able to do that today; seems logical that the AI summary could do the same. 

 

Also, are Zoom AI Summaries going to be available in Contact Center?

 

Thanks


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Call Center - Transfers Setting a Higher Priority

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue. On our previous platform we could set that a transfer called with take a... Show more

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue.  On our previous platform we could set that a transfer called with take a higher priority over a new incoming call.   This provides the customer a better experience since they have already been waiting in the previous queue.  


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difficulties in sharing a text screen

When I share an MS-Word document, other participants in the meeting only see a black scree

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Recording on computer not possible

I want to record my zoom session on my own computer, but zoom only allows cloud recording. I have checked all settings and couldn’t figure it out. Does anyone have any suggestions? 

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Zoom automatically shuts down after about a minute.

When I join Zoom, it automatically closes after about one minute. I have tried switching my internet connection by using a hotspot, and I have also tried joining from a different device, but the problem persists. Zoom keeps closing automatically afte... Show more

When I join Zoom, it automatically closes after about one minute. I have tried switching my internet connection by using a hotspot, and I have also tried joining from a different device, but the problem persists. Zoom keeps closing automatically after one minute. Could you please explain what might be causing this and suggest possible solutions?


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Zoom is not creating transcripts

I am not getting my Zoom transcripts. I go to Recordings & Transcripts>Transcripts and the list is empty I am using Zoom WorkPlace Pro. I am the owner of the account and the only user. I believe that also makes me the administrator. I am not getting ... Show more
I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty 
  • I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. 
  • I believe that also makes me the administrator. 
  • I am not getting any error codes. 
  • I am using a Mac Mini
  • I have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloud
  • I have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording setting
  • I have waited days for a recording to be transcribed
  • I have searched the Zoom Community and found people having the same problem in 2024.  

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Locked out of main account - Lost 2FA and Backup Codes

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.Can a moderator please help me to disable 2FA on m... Show more

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.


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I have lost access to my original sign-in email address

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access. I do not want to establish a new account because I have had... Show more

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access. 

 

I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep. 

 

How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience. 

 

Respectfully, 

Dr. Tureka Louis


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