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Latest Posts Trending Posts Solved Unanswered

How does Zoom Room "Display room occupancy status" work?

Is there any documentation for this?

There are so many more settings now, why can't they have links to documentation?

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How can I find recurring, anytime meetings in the desktop client?

Since the last update, I can no longer see any of my recurring, anytime meetings under the meeting tab. Does anyone know how I can access them in the desktop client or is this another thing that I must do from the browser?

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technical support tickets keep getting closed and marked as solved instantly

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem ... Show more

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????

My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.


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Can't find setting to allow transcripts

On this page https://zoom.us/user/meeting/transcript#/transcripts

 

there's only the information:

 

No transcripts
You are not allowing meeting hosts to retain and access meeting transcripts.
 
Where do I allow the host to retain and access transcripts?

reply-icon Latest Reply - 

Transcribe a zoom recording

HI,

Does anyone know how to transcribe a cloud meeting into text?

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Resolved! How to Access AI Summaries

Hi,I have a Workplace Pro account. It says I have access to AI Companion. When I set up a meeting a meeting, I select the meeting summary option under Advanced, I think. However, so far I have not been able to locate the summaries. I also record the ... Show more

Hi,

I have a Workplace Pro account. It says I have access to AI Companion. When I set up a meeting a meeting, I select the meeting summary option under Advanced, I think. However, so far I have not been able to locate the summaries. I also record the videos and can find them. 

 

Help please!


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reply-icon Latest Reply - 

Need to Report Number of Webinar Attendees in 2024

We are working on compiling our webinar report for 2024 but are only able to see attendee data from our last three webinars. Is there a way to access attendee numbers from earlier webinars in the year? If so, could you please guide us on how to retri... Show more

We are working on compiling our webinar report for 2024 but are only able to see attendee data from our last three webinars. Is there a way to access attendee numbers from earlier webinars in the year? If so, could you please guide us on how to retrieve this data

 

Thank you for your assistance!


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Waiting Room Issue : Even though I set my api but...

But they put users in waiting room still . I set my apis like that, although waiting room is false but they put ... any one knows why??? data = { "topic": f"{row['type']} with {row['matenick']} and {row['usernick']}", "type": 2, # reserved meeting "s... Show more
But they put users in waiting room still . 
I set my apis like that,  although waiting room is false but they put ... 
any one knows why??? 
 
 
 data = {
        "topic": f"{row['type']} with {row['matenick']} and {row['usernick']}",
        "type": 2,  # reserved meeting
        "start_time": start_time_iso,
        "duration": int(row['time']),  #by minutes  
        "settings": {
            "join_before_host": True,
            "mute_upon_entry": True,
            "waiting_room": False,
            "auto_recording": "cloud",  
            "recording_audio_transcription": True,  
        }
    }
   

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Resolved! How do I download the registration list?

Hey friends,
I can't see how to download the list of people who have registered for a meeting I have tomorrow. Any clues?

reply-icon Latest Reply - 

I can't see my meetings in the Zoom app

When I set up a new meeting, I cannot see it in my app (so I cannot edit it there - e.g. add an alternative host, etc.). I can still see my meetings scheduled previously. I've updated Zoom to the newest version. It did not help.

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