Hi Everyone,

This is Girwar, your CSM and trusted advisor. 

Thank you so much for joining India User group.

Let’s start our discussion with Zoom’s productivity tools.

Zoom's productivity tools are designed to streamline workflows and enhance collaboration, ultimately boosting productivity. Here's how they can help:

  1. Zoom AI Companion (AIC):
          AI-powered assistant for meeting summaries and real-time translations
          Enhances productivity by automating routine tasks

  2. Team Chat:
           Instant messaging platform for quick team communication
           Supports channels, direct messages, and file sharing

   3. Whiteboard:
           Digital canvas for visual collaboration and brainstorming
           Real-time editing and sharing capabilities

   4. Clips:
         Create and share short video messages
         Ideal for asynchronous updates and quick explanations.

   5. Docs:
       Collaborative document creation and editing
       Seamlessly integrates with Zoom meetings and chats.

6. Zoom Survey:

      Gather feedback with end-of-meeting and post-engagement surveys

This is the overview of the tools and we will go through these one by one via separate post, so stay tuned and please feel free to raise your queries here.
 
Thank you and best regards.

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcripts.

My office uses Zoom Workplace and the desktop application recently updated to include "Docs." I received an automated message from "Docs Assistant," saying, "Welcome to Zoom Docs, which enhances your efficiency in creation, collaboration, and meetings with the help of the AI companion."

I cannot figure out how to delete this notification. The "three dots" on the bottom right only offer one option--to turn notifications on or off. I have them off, but I still get a notification on every startup, telling me this message exists.

I do not want to see notifications I've already read. I want to delete this message entirely.

How can I do that?

I notice that no matter how I ask the question, the internet keeps responding by telling me about "Theme" and "Dark mode"!! My question is specific: Can you make the Whiteboard be a Blackboard like you can in Openboard? Yes or No. And if yes where is the instruction. If it cannot be done, then Zoom needs to say so, so that those of us who want that feature can get it elsewhere. Repeat, I am not interested in Dark mode, Dark Theme, etc. I am only interested in turning the Whiteboard into a Blackboard.

I thank the Zoom community iin advance for their response.

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin.

Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two. 

My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!

The meeting I participate is announced publicly and occasionally has bombers come to disrupt the meeting. One of their tricks is to raise and lower their hand rapidly. Currently, that makes them jump around in the participant list and thumbnails, making it more difficult to select them and remove them.

A simple feature that would be helpful would be to have available is a throttle on raising hands so that after raising and lowering a user's hands multiple, say 3 times, within a threshold timeout, say 10 seconds, the bombers would be unable to raise their hands for a period. It would not need to be a very long throttle to be effective, perhaps even a minute block would be enough for the feature to be useful.

It would be a feature that would not have much impact on our intended participates because it is so temporary and is an exceedingly rare behavior for normal meeting attendees.