We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting?

Thank you 

We found the issue we added a line into a provisioning template:

account.1.cid_source = 0
account.2.cid_source = 0

Fixed the issue.,
 

What Is Zoom Workplace Simplification?

Zoom Workplace Simplification is Zoom’s latest initiative designed to create a more intuitive, unified, and efficient experience. It focuses on streamlining how users interact with meetings, chat, phone, and collaboration tools—allowing teams to work smarter and faster within a single, cohesive workspace.

This initiative supports Zoom’s ongoing mission to reduce complexity, enhance productivity, and deliver a seamless experience across desktop, web, and mobile platforms.

Key Enhancements

1. Streamlined Interface

Zoom has introduced a cleaner, more modern layout that makes it easier to navigate between Meetings, Team Chat, Phone, Whiteboard and other Zoom products. The refreshed design reduces visual clutter and helps users quickly access essential tools.

2. Unified Zoom Workplace App

Core communication and collaboration tools—Meetings, Team Chat, Phone, Mail, Calendar, and Whiteboard—are now brought together in one unified app. This eliminates the need to switch between multiple applications or browser tabs, improving workflow continuity and saving time.

3. Enhanced Mobile Experience

The Zoom mobile app has been redesigned to provide faster access to meetings, calls, and messages. With a consistent design across devices, users can transition smoothly between desktop and mobile without disruption.

4. AI Companion Integration

Zoom’s built-in AI Companion now plays a more central role in everyday work. It can generate meeting summaries, prioritize voicemails, assist with scheduling, and provide intelligent suggestions—helping users stay focused on what matters most.

5. Simplified Admin and User Controls

Both administrators and end users benefit from clearer settings, easier configuration options, and simplified onboarding. These improvements make it faster to deploy, manage, and adopt Zoom Workplace across teams.

Benefits for Users and Organizations

• Faster navigation and a reduced learning curve for new users

• Improved productivity through unified communication tools

• A cleaner design that minimizes distractions during meetings

• A consistent experience across desktop, web, and mobile

• Better adoption of advanced features such as AI Companion and Scheduler

Rollout Timeline

Zoom Workplace Simplification began rolling out in December 2025, with general availability on December 15, 2025. Updates include enhancements to the meeting interface, mobile experience, and overall workspace navigation.

Zoom Workplace Simplification represents a meaningful step forward in how teams connect and collaborate. By unifying tools, decluttering the interface, and embedding AI-driven assistance, Zoom enables users to spend less time managing technology and more time achieving results.

Have feedback or questions?
Join the conversation in the Zoom Community and share your thoughts on the new Zoom Workplace experience!

Hi Zoom Community ,

I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods.

We’ve made strides with:

• UI/UX testing

• Performance optimizations, but some peak load issues persist.

If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/].

Thanks!

Note: We follow Zoom Community Terms and Guidelines.

Cloud recording is on, a transcript has been created - I can read it all in the Transcript section. There is 30 mins of detailed text content. It is not still processing. I asked AI Companion to create an summary and it replied (verbatim) "Sorry, I cannot answer your question since this meeting has neither meeting transcript nor meeting summary." Please advise the solution. Without this the AI Comp tool is pretty much useless to me. No error codes provided. Device type - Dell laptop running windows 11. Zoom version: 6.6.6