Hi everyone,

I’m working with Zoom Contact Center and building an IVR flow that sends data to an external CRM using the HTTP Call widget.

Digit input collected from the caller is sent successfully, but I’m having trouble passing caller-related details like caller ID, ANI, or called number. These values either come through empty or are not included in the payload.

I wanted to ask:

• Are caller metadata fields available by default in the HTTP Call widget?

• Do they see explicit mapping or assignment to variables earlier in the flow?

• Is there a recommended way to capture and pass these values reliably?

If anyone has handled this before or can point me to the right approach, I’d appreciate the guidance.

Thanks in advance.

I am new to Zoom Contact Center. When I design an IVR Flow and try to send data to a CRM system using the HTTP Call widget, I face an issue.

When I send Digit input collected from the caller, the data is sent successfully. However, when I try to send other values such as Caller ID, Caller Number, or Callee Number, the data is empty and not passed to the CRM.

This usually happens because those call-related values are not automatically available to the HTTP Call widget unless they are explicitly mapped or stored in variables earlier in the flow.

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture.

Here I try to write the especially problematic letter "F" 7 times.  It failed each time.

Here I tried to write the simple equation "y = mx + b"

And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.

Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently. 

Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard.

EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.

Zoom video and sound freezes intermittently so often that my clients are giving up on the meetings.  After all, they have better things to do.  

Zoom version is6.6.10.2831 (1222).  Using Safari on a MacBook Pro.  WiFi signal is strong.  All apps are up-to-date.  My location is Texas.  This is happening consistently on video calls with people in Colorado.

What can be causing this?  What is the solution?

One recording has been stuck in a "Trimming in Progress" state. It's been like that for more than a year. Want to delete it to claim some space, but there is no option to delete it. How can I get it done? There is no option anywhere to submit a ticket or something.

Thank you for any suggestions.