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the zoom app. when i listen to a voicemail it keeps staying on same volume (almost the highest) i can not turn it down. if i do lower the volume on mobile, it goes back up to the same volume when i listen to a new voicemail.
any idea?
Hello, I have a user who has marked all notifications in the Activity Center as read (both individually as well as using the triple dots and marking all as read), but each day her notifications come back as unread. I believe that they are reappearing after each time the application is reloaded. This is in the Zoom Phone System section because this only seems to be happening with Zoom phone notifications specifically, Voicemail, missed calls, etc. I don't see any real settings we can change regarding the Activity Center Notifications besides allowing specific notifications into that area. We want these notifications to appear so the user will know that they have calls to return or voicemails to listen to, but how do we prevent the activity from returning after it has been marked as read? I have talked with this user and they have just updated to the latest version of the Zoom Workplace Client (6.2.3). She had marked all of the notifications as read, then updated and the notifications returned after the application restarted. I appreciate any help you guys can give me! Thanks!
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Is there a way to bypass the Zoom voicemail instruction prompt when you are routed to voicemail for a Zoom Phone user. It appears that pressing the hash key (#) will bypass the personal greeting, but then the voicemail instructions still play. Experienced callers don't necessarily want to hear the instructions every time, but I also don't want to eliminate the recording as newer callers may appreciate that. Thanks!
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I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. There is NO customer support that I can contact. I don't know if there is a plan where I can upgrade for help?
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Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?
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I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail. If anyone can help so I don't keep missing calls, I'd greatly appreciate it. I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out! Thanks in advance!
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I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here to answer your call...". It is jarring and seems really unprofessional. Please help me turn off this default voicemail instructions recording!!
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Hi there! I am trying to set up my number so that all calls go straight to voicemail. I have set the business hours to "none" in order to achieve this. So far, it seems to be working (i.e., calls go straight to voicemail) HOWEVER, it will play two recordings: First, it plays the voicemail audio file I have created (which I want to play), but once that finishes it plays a second recording, that is a zoom default audio file ("There's no one here to take your call...."). I've searched every setting I can think of and cannot figure out how to disable the second recording! Thank you.
Any and all help is appreciated!
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Hello, Phone System Management -> Company Info -> Policy Thanks a lot
I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?
I believe this information is here:
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