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Phone System Management Does Not Load

Hi, I've been trying to access the Phone System Management option for the last 2 hours, and it just shows the loading icon next to the menu option and nothing happens. I have tried it from two different accounts and different browsers as well, but st...

najira by • Observer
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Delay in IVR Menu

Recently, we had someone mention that our dial-by-name wasn’t working. Upon testing it (we use ‘Press 8’), I would press 8 and then the 3 numbers corresponding to the user I wanted to call, but it would immediately tell me it was an invalid entry. Wh...

Call queue members from different sites

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that...

Have call queues show in contact search

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue ju...

Common Contact List for Call Queues / Departments

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" fea...

blloyd by • Listener
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Client answering queue calls delay

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pi...