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Client answering queue calls delay

JAdamson
Listener

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 

 

From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi JAdamson,

 

i am also on 5.17.11 on windows client and do not have this issue.

 

i would suggest trying a CleanZoom uninstall and reinstall the zoom client.  please see support article for details.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot