Billing & Account Management
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cobros indebidos

Hace dos meses adquirí el programa anual de zoom. Ahora veo que me están cobrando esa cantidad mensualmente porque me están facturando el producto por 10, como si hubiera adquirido 10 suscripciones para la misma cuenta (algo sin sentido). No hay mane...

Tuytea by • Listener
  • 3041 Views
  • 11 replies
  • 2 likes

How to Open the Door

Although I paid the $150 for the membership, Zoom doesn't think I paid, and cuts me off after 40 minutes. My attempt to use Customer Service have been thwarted because, apparently, you can't get customer service unless you have full membership. A tru...

Cannot Open or Delete ZOOM app MacOS

I cannot open, force quit, or move the app to trash on my MacBook. When I try to open the app I get a finder pop-up that says, "The application “zoom.us” is not open anymore." When I force quit the app, nothing happens and it is still 'open.' When I ...

Fraudulent billing practices

I cancel my subscription over a week ago and here it is Saturday morning when billing support is closed I received a message stating that they have successfully charged $311 to my account… That’s twice as much as should have been charged if I had not...

ASteve by • Listener
  • 441 Views
  • 0 replies
  • 0 likes

$354 bill to Zoom? For what?

Yeah this will be pulled immediately by Zoom... I don't use Zoom.. (I don't even know who they are!)But they got a hold of my credit card and are charging me $354... ?? For what!? I called my credit card company and they say... Yeah... Zoom! You are ...

Availing the offer

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as ti...

Misbah1 by • Listener
  • 310 Views
  • 1 replies
  • 0 likes

ライセンス付与について

ライセンス購入済みでユーザー追加まで行ったのですが、ライセンス済みの選択ができず付与ができません。最終的には、同じIDで同時に別の会議を行いたいです。どのような解決方法があるか教えください。

Y-Pan by • Listener
  • 1309 Views
  • 1 replies
  • 0 likes