See attachment. When I join a meeting my name ( circled in yellow in the attachment ) shows up in the Gallery, but the presenter shows up in the video. Have tried to change the settings aided by the Zoom chat feature with no success.

How can I correct it ? Thanx !

Hi community. 

I use zoom for work meetings, and the nature of my job means it is very important I have a screen behind me and the only thing that can be seen is myself (no edges of the screen or background of the room I'm in). It is not appropriate for me to use "zoom backgrounds" or "blurring", I must use a real physical screen behind me. I have a logitech stream cam and have adjusted my image in LogiTune app to improve lighting and contrast as zoom and Teams seem to have very different settings. I have also zoomed the camera in slightly to ensure the edges of the screen I use can't be seen. When I open zoom my image looks perfect, however for other users in the meeting, my image looks zoomed out and they can see the edges of the screen and/or parts of my room. Why is this and how do I fix it? Why is zoom showing me my displayed image is different to what people are ACTUALLY seeing?

Hi team,

We have an IVR setup where callers press 1, 2, 3, 4, etc.

Does anyone know how it would be possible to setup a Notification to SMS or SLACK or any other app to let us know when a caller presses a particular option, such as 1, so essentially an EVENT notification?

Thank you so much for your help, 

Dear Zoom Support Team,

I hope this message finds you well.

I am reaching out to you with the following inquiry:

In the polling/survey functionalities during meetings or webinars, is there currently an option that allows me to assign a specific weight to participants' votes?
For example, where the vote of participant "Juan" would count as 5 votes and the vote of "Pedro" would count as 3.

If this option is not available, is there any alternative or recommendation within Zoom (or through any integration) that would allow the management of polls with different voting weights?

Thank you in advance for your attention. I look forward to your response.

Best regards,

I received the following email today and don't recognize the user email address. May I ignore it? Please advise ASAP. Thank you! Dr. Gerald Perman

Hello,We've detected an issue with (an invalid HTML?) associated with your Zoom account, that violates the Spam section of Zoom's Community Standards . For this reason, this user has been suspended.If you wish to dispute this decision, you may submit an appeal.Regards,
Zoom Trust and Safety

We're integrating the Zoom Virtual Agent chat client into our web app by following the documentation here: https://developers.zoom.us/docs/virtual-agent/web/chat/

The chat client is attached to a button as suggested in the docs. It works correctly when the page is refreshed directly (hard reload), and the chat button appears as expected. However, when navigating to the page via client-side routing (using Next.js), the chat client does not appear.

We’ve confirmed that the SDK is enabled and available in the global window context, but it seems like the initialization does not re-trigger on client-side navigation.

We’d appreciate guidance on how to properly reinitialize or ensure the chat client loads correctly in single-page app (SPA) scenarios, especially when navigating between routes without a full page reload.

Hi everyone,

I wanted to bring up a frustrating issue I've been experiencing with the Zoom Workplace Android client. Currently, it doesn't seem possible to directly reply to incoming direct messages or channel messages from the phone's notifications.

This limitation feels particularly noticeable because almost all other major messaging platforms I use, such as Skype, Microsoft Teams, Slack, WhatsApp, and Messenger, offer the ability to reply directly from Android notifications. This allows for quick responses without needing to open the full app.

The inability to reply from the phone notification has a knock-on effect for smartwatch users, like myself (using a Garmin). Because the reply action isn't available on the phone notification, that functionality is also absent on the smartwatch. 

Has anyone else encountered this? Is this a known limitation, or is there a setting I might be missing? It would be fantastic if the development team could look into enabling direct replies from Android notifications, bringing Zoom Workplace in line with the functionality offered by other popular messaging tools. This enhancement would greatly improve the user experience, particularly for those of us who rely on smartwatches for quick communication.

Thanks for your time and attention to this!