Resolved! Rest pin for Polycom?
I have a Polycom phone provisioned in Zoom. Since it is no longer configured on our PBX, so how do I reset the pin?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
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Resolved! Receiving calls outside set business hours
What are folks using Zoom Phone doing for those instances when calls must be received outside the commonly set business hours? There will always be a case when calls must be answered outside the hours of a standard workday. Are users forced to reset the hours set on their account to accommodate this? I'm not seeing any other way but hope I'm missing something simple.
Thanks!
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Apex and Frontier
Got a call from someone who claimed they were with APEX and working for Frontier communications. Since I don't have Frontier my scam radar kicked in. How do I protect myself from a possible slammer trying to port my phone numbers?
Resolved! Assigning Phone Numbers via API
I am trying to test the process for assigning phone numbers to users via API, but I am not having success. When I try using postman "200 OK" response with nothing in the body. Attached are screen shots of what I am sending. Anyone able to spot what I am doing wrong or can send an example of a successful post? Note: other API calls are working as expected.
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Resolved! Calls When Not Logged IN
If someone isn't logged into zoom, do they still receive a notification when a call comes through
Call Handling does not work for T-Mobile Phone Numbers
All, I have a case open since April or May of 2020. Apparently, if you would like to route your calls using Call Handling, it does not work for t-mobile. Example: Call Handling 1: Zoom Application Call Handling 2: T-Mobile Call Handling 3: VoIP Phone If someone calls my direct number (Zoom), it will ring Max 15 seconds then it will (or should) ring my t-mobile number. If I don't pick it up then it will ring my voip phone. That's how should it works. Well...it does NOT work. After the Zoom app max ring time, it just skips Call Handling 2 and goes directly to Call Handling 3. It does not matter where I put my t-mobile in order using the Call Handling feature - it just skips the t-mobile phone. For months I've been going back and fourth with Zoom support and finally convinced the Zoom tech support to find co-workers who has t-mobile phones and use the Call Handling feature. He did and confirmed that there is an issue with t-mobile phone numbers. He had escalated the ticket # to the Telephony DevOps Team and we should hear back from them. Well...it has been 6 months already no update. Even though I've been having this problem since my company start using Zoom phone back in April of 2020. Hopefully this post will catch someone's attention (Zoom) and push for this to be resolve.
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Shared line groups limitations
In this page that explains Shared line groups the following 2 seemingly contradictory statements appear. Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ? Thanks, Simon
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Ring Desk phone Extension and Cell Phone Simultaneously
I would like to ring my extension and cell phone at the same time. This is a feature I had with Google Voice and 8x8.com. Is this possible with Zoom Phone?
Zoom Phone Issues
Just installed Zoom Phone and the desktop app does not ring/no notification appears and rolls straight to VM. Been thru the videos and training. Reviewed my settings and all appears correct. How do I fix this?
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