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In this page that explains Shared line groups the following 2 seemingly contradictory statements appear. Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ? Thanks, Simon
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I would like to ring my extension and cell phone at the same time. This is a feature I had with Google Voice and 8x8.com. Is this possible with Zoom Phone?
Just installed Zoom Phone and the desktop app does not ring/no notification appears and rolls straight to VM. Been thru the videos and training. Reviewed my settings and all appears correct. How do I fix this?
Hello,
I'm using zoom phone on my mac desktop computer. The Zoom Phone does not ring when my computer is in sleep mode. 1. Is there a setting to allow Zoom Phone to wake my computer?
2. Will a desk phone ring if the computer is in sleep mode?
I am wondering if there is a report within zoom phone which shows call patterns i.e. when the phone is busiest?
We went to rollout Zoom Phone to our first location today, was in the final testing and found that when we put a person on hold, put the handset back on the receiver the call would be disconnected. This was tested during our initial testing, several versions ago and the call was not disconnected. A call comes in and is answered by picking up the handset. The call is put on hold by pressing the physical hold button on the phone or by pressing hold on the screen. After this the handset is returned to the receiver and the call is immediately disconnected. Another thing we noticed was when multiple calls come in. A first call is put on hold, the handset is still off the hook, and a second call comes in. After putting the second call on hold, when the handset is returned to the receiver, only the second call is disconnected. The first call remained on hold without issue. We are running a Yealink VP59 in Zoom Phone Appliance mode. Version 5.9.3 (653) Anyone else have this problem? Maybe there is some setting that we missed?
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I've added all of the IPadresses, domains (zoom.us) and the no reply email account but we can't add any new users because the activation emails aren't coming through. I can send to a gmail account and they work fine so I don't think it's a zoom thing. Just checking with other O365 users to see if they have encountered this problem and what they did to resolve it. It's happened before and just "started working" but now it's stopped again. Thanks
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Is there anyway to have the emergency services alerts follow the locations inside of the sites instead of the site, since locations are nomadic and are picked up by defining subnets or switch information? Our issue is we have a lot of nomadic users that travel between states/cities and if they are assigned to a site for a location and go to another location out of state in a different building we want those email alerts to go to the front desk of the building they are in, not what is statically assigned to the site they are in, so we can comply with the new e911 regulations.
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Hello, we are using a Poly CCX 600 desk phone with our Zoom Phone service as a receptionist. The rest of the office is using Poly CCX 400's except for 1 other Poly CCX 600 that's in the owner's office. The issue that we're having is that sporadically, when an outside call comes in on the main company number and the receptionist attempts to conduct a "Warm" or "Consultation" transfer to another extension in the office, a fast busy signal is received when the other extension is dialed. However, if you then attempt to do a "Blind" transfer to the same extension, the call goes through. This doesn't happen every time though. It may work 5 times in a row and then may not work a couple of times. Also, when attempting to do the "Warm" or "Consultation" transfers internally from extension to extension there's never a problem. In addition, if an outside call is received on any of the extensions other that the reception desk phone, the "Warm" or "Consultation" transfers work fine. Thank you for any help anyone can give me.
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