I'm looking for a better way to integrate our email marketing/communications with Zoom Webinars registration. Several times a year, we host state-certified CLE webinars that draw between 500 and 1000 attendees.

We use Mailchimp to manage email communications, including webinar announcements/invitations and a monthly legal periodical, to 14k+ subscribers. We include our Zoom Webinar registration link in those invitations, and thereafter we run all registrant and attendee communications through Zoom Webinars.

This non-integrated solution creates a couple significant inefficiencies and headaches:
(1) Exporting registrants from Zoom and importing them back into Mailchimp for tagging and filtering (to avoid unnecessary repeat invitations) and pre-webinar announcements is cumbersome, can lead to bounce issues, and can corrupt the quality of the contact record.
(2) Oftentimes, Zoom Webinar attendees use a different email address for their Zoom account than the one they use to subscribe to our email list. I have to go to great lengths to emphasize the importance of registering AND attending/joining under their Zoom account email, and some users still mess it up.

This leaves us having to choose between requiring authentication on the front end (which often leads to hordes of panicked calls/emails re: join difficulties right as the webinar is starting) or having to manually authenticate on the back end with Zoom's attendance report data (which leaves us with too much investigative work trying to connect registrant and attendee data when folks join under a different email address than the one with which they registered).

Seems like there should be a seamless CRM-type solution for an industry leader like Zoom, that would fully integrate promotional, registrant, and attendee communications — or else work smoothly enough on its own that folks like me aren't having to hunt for workarounds.

One suggestion to Zoom? Fix the registration platform to guarantee that the join link works (recognizes the user, and associates the registrant and attendee data automatically) regardless of what account the user is logged into Zoom under when they click the link.

Is there also a webhook of some sort that would auto-tag Mailchimp contact records upon Zoom Webinar registration submission? That would be extremely helpful.

Thanks in advance.

I signed up for a On.Zoom class that should have started 15 minutes ago and getting a warning saying "Waiting for the host to start this webinar" - I have contacted the host, but I was curious if there were any troubleshooting issues that were on the Zoom side as apposed to the host side.

I have downloaded all of the most current updates, so I should not have any issue getting in - right?

Thoughts?

Hi, 

I have A Zoom webinar that will be for up to 500 hundred users. I need when starting the webinar that only those people who have paid the subscription to the course be able to join the webinar. So, I need to know first:

- Which license should I buy? 

- I need to double-check with something that is: to allow only users who paid to get into the system,

- I first have to enable registration, and then enable authentication and disable automatic approval, and then from my account as a " owner role" allow people who have registered to log into this webinar. Are these steps correct? 

HI there,

can someone tell me, if the registration page with all the fields will be translated automatically into the language of the located browser? We set up the registration in German. However the page should appear in English for all people, who are located in Great Britain or in the US.

Thank you very much in advance!

Stefanie