I am attempting to test the Zoom AI companion feature before rolling out the function to all users in my environment.

The issue is that I am using an admin account and I attempt to allow only a few users but it says Locked by Admin even though I unlocked the feature. Ultimately, my goal is to have a few users enabled to test the features. 

Here are the sequence of events that I have tried: 

• Logged in as admin
• Toggled the Zoom AI Companion feature on
• Logged out
• Logged in as a regular user
• Go to Account Settings

Please assist as I have tried following the instructions on the Tiered settings page but none of that has helped. 

I am trying to find the answers to couple of questions regarding AI companion that I read from the following article - https://support.zoom.us/hc/en-us/articles/16269138857229-How-Zoom-IQ-free-trial-features-handle-your-data-

1. How long does Zoom store audio transcripts for non-recorded meetings that are stored temporarily in order for Zoom to provide the service and support to customers?

2. When temporary transcripts are generated how long are they stored for and how do we know when they are deleted?

3. Are the temporary transcripts/audio transcripts only stored in the US data centers, if not what are the other locations where they are stored?

4. What other data used/created by AI companion does Zoom temporarily store?

5. How do we confirm that any data temporarily retained by 3rd parties is destroyed and what data are they retaining?

Hello, I turned on Meeting Summary to have notes for someone who was not at a meeting, and I forgot to tell remaining participants until later in our meeting. Someone is concerned about potentially sensitive information, and would like it deleted. Can you help me with this? Thank you.

I have a pro account and on my admin I have follwed and took this step: 

https://support.zoom.us/hc/en-us/articles/19011861649165#h_01H9H14D22KSBC1V40RR3A4TAJ

1. Log in to and update your Zoom client: Go to your Zoom client and make sure you’re logged in. Also check to make sure your client is updated (minimum version 5.16.0 required). >> Done 
   
   
2. Go to your web portal account settings (click “Settings” in the left panel) and look for the AI Companion tab. For features that have user-level settings, you’ll be able to turn each capability on and off.  >> I do not see this option? Anything I can do?

Yesterday night when I wanted to run Zoom I tried it clicking the icon on the desktop ( as usual) but since then I haven´t been able to run Zoom again. I have unistall and install Zoom several times but it doesn´t run either.

What can you tell me about it. (12-10-2023)