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Newcomer
January 25, 2024
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Turn off AI Companion Data Sharing

  • January 25, 2024
  • 2 replies
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This blog post stated that is is possible to turn on Zoom AI features but disable sharing data to train the tool. However, the toggle to turn off data sharing shown in the "Account owners or administrators provide consent" section does not exist. What is the process to turn off data sharing but still use the features?

Best answer by Bort

Hi @ZoomProfileName 

The resulting transcript and summary are included in the "audio, video, chat, screen sharing, attachments or other communications-like customer content", as those are just a different version of your in-meeting content and would not be used to train our AI models. 

Hope that helps and let me know if you have any further questions. 

2 replies

Bort
Employee
Employee
January 25, 2024

Hi @ZoomProfileName 

That blog is out-of-date at this point (we're working to get it updated), as Zoom "does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models" (Source)

The data sharing option was removed from the AI Companion settings, as we shifted to the stance above regarding data sharing for AI features. 

 

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

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January 27, 2024

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YaBoiB
Community Champion | Employee
Community Champion | Employee
January 25, 2024

Hello @ZoomProfileName

 

 I believe that Zoom IQ and the Zoom AI companion are two separate functions. As you can see in our support article for the Zoom AI companion we do not use customer data to train this model. 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960

 

Zoom IQ when purchased can have the data not shared. It is popular with our Enterprise and SMB customers. If you are interested in getting Zoom IQ which I believe we call Zoom Revenue Accelerator now. Please speak to one of our Zoom Sales reps and I am sure that they can get that added to your account. 

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059301

 

 

Newcomer
January 26, 2024

How to disable the buttons on the conference panel: "Summary" and "AI Companion"?

YaBoiB
Community Champion | Employee
Community Champion | Employee
January 29, 2024

Hello @haimakrav 

 @bort answered that question above. I defer to him. He is much more of an expert on this topic than I am. 

 

Thanks,