Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Porting Numbers & Setting Up Desk Phones

Hi All, I am in the process of moving from Ring Central to Zoom Phone. I want to know: 1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet?2) To confirm...

LeilaN by Listener
  • 1 replies

Resolved! Callback Request

People dont seem to like leaving voicemail so we were hoping to set up the IVR to do something like Press 1 to leave voicemailPress 2 to request a callbackCallback would recite their phone number and give them the option to input a different one. Tha...

Wade by Listener
  • 2 replies

Using Multiple Desk Phones?

Hi everyone! Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a hard time picking up phone calls from different pho...

Call queue rotating distribution exact definition

On the Zoom help page for Managing Call Queues ( it states the following:Rotating: Rings available members in a regularly changing order so that calls are distributed evenly....

Can not send SMS texts

Hello!I have been using my Zoom phone to send SMS since October 2021. Starting on 2/28, I have not been able to send texts. I am not receiving any error messages, but when I text my personal phone, a friend, etc, the texts are not being received. I c...

Resolved! Phone Numbers for Users

Hi,We operate with a receptionist that answers all calls and then transfers. No one ever received calls directly. Are we required to set up phone numbers for each employee, or can we just have a main line? If optional, pro/cons of doing it either way...

Resolved! Call Queues How to properly Opt Out

We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not...

LWEly by Listener
  • 5 replies

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