Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Phone Numbers for Users

Hi,We operate with a receptionist that answers all calls and then transfers. No one ever received calls directly. Are we required to set up phone numbers for each employee, or can we just have a main line? If optional, pro/cons of doing it either way...

Resolved! Call Queues How to properly Opt Out

We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not...

LWEly by Listener
  • 5 replies

Headset call control (Jabra2 evolve 65) not working

Hi Evolve2 65 headset with usb jabra Bluetooth, on windows 10 zoom desktop app. The headsets say they are zoom certified. Manual says the calls can be answered by moving down the boom or tapping the button on the outside of the earpiece. Jabra connec...

Resolved! How to share call queues between sites

Hello, I've got a US startup with a branch office in France. I've got a US local number, a US toll-free number, and a French number. I want it so that when someone calls a US number, the greeting is in English, saying to push 1, 2 or 3 for English, F...

uncaged by Listener
  • 4 replies

Meetings and phone systems

I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appe...

LibbyH by Listener
  • 2 replies

I want to call the Zoom app in Teams.

I'd like to make a call from the Zoom app by adding the Zoom app from Teams.However, if you call from Zoom, you will find the Zoom web portal.Is there anything I need to set up in Zoom?The mail logged in to Teams and Zoom mail are different. I solved...

Yulim by Listener | Zoom Partner
  • 1 replies

Zoom Phone in business

I am considering moving our bookstore from comcast to Zoom phone but have several concerns.1. All workstations will need a deskset so I'd be acquiring Poly VVX D230 phones. Most of our staff have never used Zoom and are computer illiterate. Can I jus...

Get Individual Business Hours from Calendar

We use Google Calendar Working Hours and Locations so we know when and where everyone is working. Is there a way to integrate this information to Zoom Phone System > Users & Rooms > User > User Settings > Business Hours? Or do I have to get everyone ...

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