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Client sends and SMS

Lawyer
Listener

If a client sends an SMS to the company phone, where can we see it?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Lawyer.

When you say “company phone”, do you mean the number listed at Admin -> Phone System Management -> Phone Numbers as the Main Company Number?

 

See this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS

Here’s a screen shot of one of the FAQs:

Ray_Harwood_0-1687620172932.png

It’s not possible to have SMS inbound or outbound service on the Main Company Number. 

If you’re referring to other phone numbers of your phone plan, are you talking about a number assigned to a staff member? Or a number assigned to something else?

 

You might refer to the Zoom Support articles for additional guidance:

https://support.zoom.us/hc/en-us/articles/4405093330701

https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS

https://support.zoom.us/hc/en-us/articles/4405489349389-Using-SMS-message-and-conversation-options 

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS 

 

 


Ray - Office Hours at GoodClix.com
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View solution in original post

7 REPLIES 7

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Lawyer.

When you say “company phone”, do you mean the number listed at Admin -> Phone System Management -> Phone Numbers as the Main Company Number?

 

See this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS

Here’s a screen shot of one of the FAQs:

Ray_Harwood_0-1687620172932.png

It’s not possible to have SMS inbound or outbound service on the Main Company Number. 

If you’re referring to other phone numbers of your phone plan, are you talking about a number assigned to a staff member? Or a number assigned to something else?

 

You might refer to the Zoom Support articles for additional guidance:

https://support.zoom.us/hc/en-us/articles/4405093330701

https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS

https://support.zoom.us/hc/en-us/articles/4405489349389-Using-SMS-message-and-conversation-options 

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS 

 

 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

thanks, I was referring to the main company number. 

 

Still, anyone can send an SMS to the main company number (which is not blocked for SMS) and there are no replies back informing the person that the message was not received, clients may feel ignored. Is there a way to block completely the main company number from receiving messages where clients  receive some error or unsent notification? 

 

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

assuming you have enabled sms for the company phone, you will see the sms on your zoom client or mobile app under phone->sms.

 

here is a screen shot of a sms received on windows client

Eliot_0-1687620549363.png

 

Sms must be enabled.  Please see zoom support article.

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

 

using sms is covered by zoom support article.

Using SMS – Zoom Support

 

Other sms support articles may be helpful.

 

Frequently asked questions about SMS – Zoom Support

 

SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center – Zoom Support

 

thanks,  eliot

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi lawyer,

 

ray is correct.

 

i tried sending a sms from my t-mobile cell to my company number associated with my main auto receptionist.  i did not receive it.  unlike sms to other cell phones, i did not get a "delivered".

 

thanks,  eliot 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

@Lawyer: Our previous answers notwithstanding (see how I tossed in a mostly-legal term there?)… @Eliot and I are having a side-bar (again with the legal jargon!) discussion on possible workarounds for this. Stay tuned!

 

[Clearly I watch too much Boston Legal.  And I was a small claims hearing officer for a few years.]


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

HI Ray, curious if you came up with a work around. Am I correct that the official way to receive sms on the 'main company number' would be with the power pack add-on which allows for team sms? 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

@CMyzoomphone, that's my understanding... but it's a stretch outside my Zoom Phone comfort zone.

 

Hopefully @Eliot can pop in and provide an answer -- he's my go-to phone guru!


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !