Contact Center
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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity


My meetings have been mostly in two languages (English and Indonesian). I would like to get help on how to change the transcription from English to Indonesian.

traduzione simultanea

salve, ho acquistato il pacchetto della traduzione simultanea.Primo problema riscontrato: non traduce correttamentesecondo problema si blocca spessoavete suggerimenti o feedback?

santy84 by Observer
  • 0 replies

Annotation smearing

Hi there, Each time I write with the annotation, it appeared to smear. This has been happening for a long time and I've update the latest update. Please let me know how it can be fixed ThanksWinnie

Uploading a video

I was supposed to use the zoom application to record a video. I recorded with my phone and thought i could upload the video to obtain a zoom link. Any thoughts on how i can do this?

Waiting Room Configuration Error

Hello, In the Waiting Room Config, any changes I make to logo, image or video are not saved to the system. Meaning that when I log into my zoom room as a client, I see the old logo, image, or video not the new options I just uploaded. Does anyone hav...

Delete user API

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data. What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this...

tontsb by Listener
  • 1 replies