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What is Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Agent Time Clock

Is there a report in the Zoom Contact Center that tracks agents time as a time clock? For example, if an agent logs into a campaign and logs out the platform tracks agent's activity. Talk time, wrap up time, etc.

Livetrak L-12 Question about USB Input

Hello, I have a Zoom Livetrak L-12 mixer. I plugged it into my PC as an Audio Interface (switch on the rear panel of the mixer). I have installed the correct drivers for Windows 10. The operating system recognizes the hardware correctly. When I selec...

Contact Centre Supervisor Assist

Hi all, I read the June Update notices and discovered an AI update to ZOOM regarding supervisors in the Contact Centre environment being able to undertake Automated QA using AI within Zoom. I cannot find any specific guides for this and seeking if an...

Outbound Call Option Greyed Out

Three of my agents this evening could no longer make outbound calls in Contact Center. The option in the lower left is greyed out. One agent reported a message that " (user) is not in the queues with outbound settings available". The users are in a q...

Duplicate call answer screens

Good morning all, new to Zoom phone and Contact Center. We have integrated with Salesforce. As I understand it, for calls to be logged in Contact Center, they must be made and/or answered from within Contact Center in Salesforce. All OK so far...exce...

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