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To put it bluntly, I'm stuck. My company has recently changed names and the old email addresses are no longer diverting to our new ones. I can't access my live Pro account as it's asking for a security code, which I can't receive. I can't get through to Zoom support as I can't log in to find my credentials.
I've had to set up a new Zoom account to enable me to conduct meetings. I'll have to pay for Pro again but want to cancel my old Pro account. I fear I won't be able to do this as I'll need to be able to log in to my old account, which I can't as explained above. Do you have any suggestion please? I can't find an email address or any method of contacting Zoom apart from on here
I made a payment for upgrading my company account.
But the account was not upgraded, So I made payment again then the account is upgraded now.
However, there was double payment for it. Please let me know solution.