I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks

We're currently in the process of testing the Zoom Contact Center Softphone UI for ServiceNow Operations Workspace.

Currently we use Zoom Contact Center client and can identify who is logged into the same queue and who is set to ready, not ready, on a call, etc...

Is there a feature within the Softphone UI that shows the mentioned above? It would be beneficial to see who is in the queue with you in case it gets busy, or you need to step away. 

If you're organization has a similar setup please share your experience and how you're getting around not having this information visible. 

am compelled to share my utterly disappointing experience with Zoom Phone. Recently, my license for 23 seats was canceled without any justification. When I contacted Zoom’s support, I was informed that my recent payment had been canceled by my bank. However, I spoke directly with my bank, and they confirmed that they had not canceled anything on my behalf.
To add to the absurdity of the situation, I initially paid $210, only to see a mysterious credit of $176.83 appear on my Zoom account. If my payment was allegedly canceled, where did this credit come from? The lack of transparency is infuriating.
Every time I reach out to Zoom support, I receive conflicting information. Each representative seems unaware of the previous conversations, providing different excuses that do nothing to resolve my issues. It’s as if customer satisfaction is the last thing on their mind.
Furthermore, when I attempted to buy new licenses, my payment methods were repeatedly rejected, leaving me stranded and frustrated. To top it all off, one support agent accused me of violating some undisclosed policy without ever specifying what that policy is. This vague accusation is not only unprofessional but also indicative of poor customer service.
The overall experience with Zoom Phone has been a complete disaster. This service is a waste of money and time, and it’s clear that customer support is severely lacking. I strongly advise prospective users to think twice before engaging with Zoom Phone because, based on my experience, you may find yourself dealing with unnecessary headaches and unanswered questions.

Can Zoom do something about the Low system resources error that pops up during meetings? It freezes video and affects audio and this very embarrassing during meetings. It's clearly an issue with zoom not PC. I have 16gb of RAM and a good fiber internet connection. Pls fix this.

I have created several templates that I want to share with my entire company (account). There doesn't seem to be a way to do this right now, since I am not able to add templates to a Shared Folder. How can I set a template to be available account-wide?

2 января 2025 года я оплатил подписку Zoom Pro. У меня есть скриншот, подтверждающий успешную оплату. Однако вместо активации подписки на моем счете отобразился кредитный баланс, а подписка не была предоставлена.

Чтобы решить эту проблему, я сегодня сделал еще один платеж, который успешно активировал подписку. К сожалению, это означает, что я переплатил.

Я любезно прошу вашей помощи в рассмотрении этой ситуации и возврате средств за дополнительную оплату. Если вам нужна дополнительная информация, например, скриншоты подтверждения оплаты или детали транзакции, я с радостью их предоставлю.

Steps to Reproduce

1. open zoom app on tvos

2. select "join meeting"

3. hold microphone button on apple tv report and dictate meeting id

4. meeting id with dashes shows up in this format ###-###-####

5. select "join"

Expected Results

Prompt for passcode appears / meeting is successfully joined

Actual Results

Error Message: This Meeting ID is not valid

User Story
As a User, I want to be able to dictate meeting ID, so that I can join a meeting without have to enter the ID with the remote control buttons. Zoom app should not enter dashes automatically when dictating, or should allow meeting IDs with dashes.

Hola, un placer en saludarles, necesito su apoyo, yo contrate hace un par de días Zoom business que es de $21.99 al mes, el cual según su página web con la información dice que incluye todo lo pro y 300 asistentes por reunión. Pero tuve una reunión que tenía aproximadamente 200 participantes y solo me dejó ingresar a 100 participantes. Cuando en la publicidad del plan dice que son 300, podrían apoyarme en esta situación.