cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unassigned Number Treatment

JasonSipcom
Newcomer
Newcomer

Hi All

 

Is there anyway to configure how unassigned numbers are treated? 

 

Ideally i want unassigned numbers for a particular site to route the the auto-receptionist of that site, however this does not seem to be possible. 

 

Alternatively i cant find any settings or articles on how to add like a audio prompt or anything that will change the current behaviour of the call just dropping in the event a user calls a unassigned number. 

 

Thoughts anyone??

 

Many Thanks

Jason

1 REPLY 1

Brian_T
Explorer
Explorer

I recently had a similar scenario. What I ended up doing was creating an "Other" site and an "Other" Auto-Receptionist and pointed it to my main Auto-Receptionist. Then I assigned all of the Unassigned numbers to the "Other" Auto-Receptionist.