EDIT: Zoom Support has confirmed Engineering has identified the root cause of this issue and is working on a fix. No ETA to the patch, but I'll update this thread once it's confirmed resolved.

Original Post:

I'm onboarding a new EA, and probably the most critical piece of their setup isn't functioning.

When trying to schedule for someone, they receive the error:

""Schedule For" is not available because Shared Access Permissions is not enabled. Click here to visit Zoom Marketplace and enable "Allow this app to use my shared access permissions" for the Google Workspace app from the Shared Access Permissions column."

What I've done so far:

Spent two hours on a call with the user testing literally everything. I set up my own user as having scheduling privileges for the first time, the exact same way we did hers. Mine worked, hers didn't. I tried it with a new Google Workspace user. It didn't work for the new Google Workspace user. All testing was done on fresh browser sessions (new Chrome profiles).

I have tried toggling anything that could be toggled; authorizations are 100% correct, and I've tried re-doing them. Signing out and back into everything.

The only difference between "works" and "doesn't work" appears to be the age of the Google Workspace accounts in question; I can get it to work on older accounts, but if I create an account right now then Zoom doesn't recognize the Shared Access Permissions as being authorized.

I'm out of ideas 😞 please help

I am looking to create an automated process (without having to use Zapier) where:

1. User receives an email to sign-up for a meeting.

2. User clicks on the CTA, which brings them to a landing page.

3. User signs up for meeting and hits submit, which brings them to a Zoom link.

4. User can then add meeting to their calendar, whether it is Google, Apple or Outlook.

Is there an easy way to set this up to make it low friction for the user and ensure an easy addition to their calendar?

The recent update on May 19 completely took away the ability to choose which external calendar to export meetings to. I'm signed into Zoom through Gmail since Zoom doesn't support personal Outlook accounts (I no longer have an organization account), but my familiarity is with Outlook calendar and everyone I'm still working with is using Outlook calendar, which makes it easier for me to just create a Zoom meeting, select the Other calendars > Outlook option, and then use that to send the invite through my 'personal' Outlook account.

But the recent update removed that feature and now forces me to ONLY use Google Calendar. I DO NOT WANT TO BE SENDING MY MEETING INVITES THROUGH MY GMAIL ACCOUNT, because it's strictly personal--the Outlook account is "personal" but is really my work account, I just do not have an organizational account anymore. This is the most bizarre "update" ever. 

I can't just create a new account on Zoom to integrate with my Outlook account because guess what, my Gmail-Zoom account is PAID. Can anyone help? Especially Zoom staff, if they ever see this?