I had an extremely important interview, because I am creating a documentary. Is there a recording limit which I did not know of for a basic account, because we needed 4 meetings to cover all the topics, and the 3rd meeting was only partly recorded, while the 4th was not recorded at all. If there is a recording limit, is it possible to still save the unsaved recordings. I would pay for those, as it was an extremely important interview.

When I try to join a meeting using the Windows desktop app, I get the following message:

"Your app version needs to be 5.13.5 or higher to sign in.  Please contact your IT team to update your app."

This just happened today, all of a sudden.  It was fine for a long time before today.  I cannot login to the app to check for updates, etc.  What can I do to fix this?

Hi  there,

I have lined up speakers set up on Zoom Event. I need them to access their online bio and edit ahead of our upcoming virtual conference. It appears only those with a Zoom account are able to sing in and do this, while those without cant. Is there a way none zoom account users set up as speakers for an event can sign in.  I noticed normal attendees have the option of signing in with a zoom account or a registration link. 

Hey there,

We've done the ZoomSDK integration onto our site. I'm trying to host multiple sales pitches simultaneously. 

We have a Pro Account with multiple licenses on it. In a normal Zoom environment each of those licenses are able to host a meeting, simultaneously. Is this the same with the SDK? Is the SDK-key associated to the mother account or each license requires a different SDK-Key?

Thank you

I am use to running the Registration Report and seeing ALL who have registered. As of this week I am only able to see those have registered this week and have lost view of everyone who is registered. The count is accurate but when I download the report it is missing the entire list of all who registered. @help 

Hello, I have upgraded plan to business to customize vanity url.

After upgraded plan, I've set new vanity url and then it takes long to get approved.

Please let me know how long it will take normally and what to fix it if it is wrong.

Looking forward to positive answer.

Has anyone had issues with Zoom creating a Stripe account that they were unaware of and unable to access funds in the stripe account that clients have paid for through separate invoicing that had nothing to do with ZOOM events.  Clients paid me, but funds were put in this account and I can't access.  Zoom has control and no one will respond to my emails except for automated ones that say they are turning this over to their billing department.  This is not a billing issue.  These are my funds I can't access to transfer to my bank!  Please help if anyone has suggestions.  I'm at a loss other than hiring a lawyer to look into this for me.