Hello,

OnZoom has been great for months. 

Recently some participants told me they could not sign up for my event. When they go to pay for a ticket (drop-in or for the entire series) they get an error message that simply says, "An error was encountered while processing your request."

I tried purchasing a ticket using another Zoom account, and I got the same error right at the point of submitting the payment.  I've also tried creating special tickets for the participants using discounted and free email-invite tickets. Those don't work either. 

One participant is registered for the entire series. He registered last month when I originally posted the event at OnZoom. He can log in just fine, but I'm losing drop-in participants. 

Anyone have similar issues? Any ideas about how to remedy the issues is greatly appreciated.

Thank you!

We are about to go live on Zoom Sessions soon and are trying to test/develop an SOP for cancelling an event. I understand how to cancel the event but I'm really disappointed in the email that is sent to registrants. I inserted a message that Zoom then copies into an email they control. Here are all of my issues:

1. Why doesn't Zoom provide an email template for event cancellation so that the branding carries over and we can control the whole message?
2. Why can't I send a test email like I can from an email template or when rescheduling an event?
3. Why is there a new calendar invite attached to the cancellation email that has a Subject Line of "Private Event?" 
4. Why is the sender of the email "Zoom Events" instead of the email address associated with my license.

These are huge issues and I can't figure out any workaround. It does not appear that I can bypass this cancellation email. It is my only choice when I cancel an event. Open to any tips from current users and please put these enhancements on the roadmap! Thanks!

Під час демонстрації результатів опитування тільки організатор та соорганітор можуть бачити кількість проголосувавших за те чи інше питання. Решта учасників можуть бачити тільки відсоток від загального складу учасників, що брали участь у голосуванні.
Будь ласка, зробіть можливим для учасників також бачити кількість проголосувавших як і для організатора конференції. 

During the demonstration of poll results, only the organizer and co-organizer can see the quantity of people who voted for a particular question. The rest of the participants can see only a percentage of the total number of participants who took part in the vote.

Please make it possible for participants to see the quantity of voters as well as for the conference organizer.

Displaying survey results during a conference demonstration

Під час демонстрації результатів опитування тільки організатор та соорганітор можуть бачити кількість проголосувавших за те чи інше питання. Решта учасників можуть бачити тільки відсоток від загального складу учасників, що брали участь у голосуванні.
Будь ласка, зробіть можливим для учасників також бачити кількість проголосувавших як і для організатора конференції. 

During the demonstration of poll results, only the organizer and co-organizer can see the number of people who voted for a particular question. The rest of the participants can see only a percentage of the total number of participants who took part in the vote.

Please make it possible for participants to see the number of voters as well as for the conference organizer.

It would be very helpful to our users if Date, Time and Duration were listed on each upcoming event widget in our Zoom Hub. Since we only host single day events, the current layout that shows "Start Date" - "End Date" makes no sense to our clients.