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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

eventbrite zoom error

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 i can't find it even if i can't search for it

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future new features

how can i adress new features i want to see in the future?

 

BR 

Theo

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네트워크 오류 5003

오후 4시까지만 하더라도 정상적으로 접속 및 로그인, 회의를 할 수 있었으나,오후 7시부터 다시 로그인을 해보려고 해도 계속 네트워크 오류라며, 로그인이 안 되고 있습니다.각종 방법, 네트워크 설정 초기화, 프록시 재설정 등 다양한 방법을 사용해봤지만 여전히 해결되지 않고 있으며,회의를 진행할 수 없고 피해를 보고 있는 상황입니다.금액을 지불했음에도 불구하고 안 되면 피해보상이 있어야 하는 것 아닌가요?왜 제 노트북에서 접속하려는데 안 되는걸까... Show more

오후 4시까지만 하더라도 정상적으로 접속 및 로그인, 회의를 할 수 있었으나,

오후 7시부터 다시 로그인을 해보려고 해도 계속 네트워크 오류라며, 로그인이 안 되고 있습니다.

각종 방법, 네트워크 설정 초기화, 프록시 재설정 등 다양한 방법을 사용해봤지만 여전히 해결되지 않고 있으며,

회의를 진행할 수 없고 피해를 보고 있는 상황입니다.

금액을 지불했음에도 불구하고 안 되면 피해보상이 있어야 하는 것 아닌가요?

왜 제 노트북에서 접속하려는데 안 되는걸까요? 해결부탁드립니다.


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Abo verschwunden

Guten Morgen,

 

leider ist nach der Zusammenführung von 2x Standard Pro Accounts zu einer Gruppe, auf diesem Account das Standard Pro Abo verschwunden. Es wird nur noch Basic angezeigt. Das Abo müsste noch bis Jan 27, 2023 laufen.

How can I get some answer form zoom support?

Something happened with my accout last week. Apparently has been taken for somebody else.I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could no... Show more

Something happened with my accout last week. Apparently has been taken for somebody else.

I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could not login. The message I received was there is not account attached to my email address. I have created several tickets in the support system bun never received any answer or feedback about them.

I was paying for a Pro account, even sent them my last invoice.

 

This is like speaking to the emptiness... I need some kind of answer.

¿I this the kind of help zoom gives to their costumers?

 

¿What should I do?


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SOC 2 report

I have been trying to obtain a SOC 2 report for over 2 months and no-one at Zoom has been able to help me.  I need this for my compliance team.  Anyone have a number for ZOOM compliance?

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대기실 사용으로 설정을 해도 계속 적용되지 않는데, 어떻게 해야 할까요?

밑에 사진 자료를 첨부 하였는데,
제가 일주일 전쯤부터 제가 사용하는 아이디를 프로로 업그레이드 했습니다.

그리고 줌 홈페이지를 통해서 대기실 사용 설정을 했음에도 불구하고,
실제로 줌 회의를 열면 적용이 되지 않아서 너무 불편합니다.

하루 속히 해결할 수 있게 도와주시면 감사하겠습니다!

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Se cancela el sonido de un participante cuando toca el piano

Hola, Utilizo Zoom para dar clases de música online y cuando mi alumno toca el piano el sonido se cancela. Ya tengo activado "Sonido original" y a pesar de seo, no puedo escuchar como mi alumno toca el piano. Necesito poder escuchar el sonido de su p... Show more

Hola,

 

Utilizo Zoom para dar clases de música online y cuando mi alumno toca el piano el sonido se cancela. Ya tengo activado "Sonido original" y a pesar de seo, no puedo escuchar como mi alumno toca el piano. Necesito poder escuchar el sonido de su piano. Gracias!


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Adding video chat to a web page - config error

We have added the video chat icon to our page. When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center ... Show more

We have added the video chat icon to our page.  When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.".  There is also a javascript error in the console likely related to missing data.

 

I have verified my domain(s) through Account Profile.  When I go to Contact Center Management -> Preferences I see a section for Verified Subdomains but it explicitly says "No Data".  Maybe this is part of the issue?


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