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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered
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Abo verschwunden

Guten Morgen,

 

leider ist nach der Zusammenführung von 2x Standard Pro Accounts zu einer Gruppe, auf diesem Account das Standard Pro Abo verschwunden. Es wird nur noch Basic angezeigt. Das Abo müsste noch bis Jan 27, 2023 laufen.

How can I get some answer form zoom support?

Something happened with my accout last week. Apparently has been taken for somebody else.I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could no... Show more

Something happened with my accout last week. Apparently has been taken for somebody else.

I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could not login. The message I received was there is not account attached to my email address. I have created several tickets in the support system bun never received any answer or feedback about them.

I was paying for a Pro account, even sent them my last invoice.

 

This is like speaking to the emptiness... I need some kind of answer.

¿I this the kind of help zoom gives to their costumers?

 

¿What should I do?


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SOC 2 report

I have been trying to obtain a SOC 2 report for over 2 months and no-one at Zoom has been able to help me.  I need this for my compliance team.  Anyone have a number for ZOOM compliance?

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대기실 사용으로 설정을 해도 계속 적용되지 않는데, 어떻게 해야 할까요?

밑에 사진 자료를 첨부 하였는데,
제가 일주일 전쯤부터 제가 사용하는 아이디를 프로로 업그레이드 했습니다.

그리고 줌 홈페이지를 통해서 대기실 사용 설정을 했음에도 불구하고,
실제로 줌 회의를 열면 적용이 되지 않아서 너무 불편합니다.

하루 속히 해결할 수 있게 도와주시면 감사하겠습니다!

reply-icon Latest Reply - 

Se cancela el sonido de un participante cuando toca el piano

Hola, Utilizo Zoom para dar clases de música online y cuando mi alumno toca el piano el sonido se cancela. Ya tengo activado "Sonido original" y a pesar de seo, no puedo escuchar como mi alumno toca el piano. Necesito poder escuchar el sonido de su p... Show more

Hola,

 

Utilizo Zoom para dar clases de música online y cuando mi alumno toca el piano el sonido se cancela. Ya tengo activado "Sonido original" y a pesar de seo, no puedo escuchar como mi alumno toca el piano. Necesito poder escuchar el sonido de su piano. Gracias!


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Adding video chat to a web page - config error

We have added the video chat icon to our page. When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center ... Show more

We have added the video chat icon to our page.  When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.".  There is also a javascript error in the console likely related to missing data.

 

I have verified my domain(s) through Account Profile.  When I go to Contact Center Management -> Preferences I see a section for Verified Subdomains but it explicitly says "No Data".  Maybe this is part of the issue?


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Снятие оплати после отмены подписки

Я еще 24 июня отменила подписку на платный пакет в моем профиле 52228105 , так как моя компания в настоящее время не работает из-за войны в нашей стране, а вы берете и берете с нашей карты годовой оплаты 17 июля. Как это так? Я сделал отмену пакета з... Show more
Я еще 24 июня отменила подписку на платный пакет в моем профиле  52228105 , так как моя компания в настоящее время не работает из-за войны в нашей стране, а вы берете и берете с нашей карты годовой оплаты 17 июля. Как это так? Я сделал отмену пакета заблаговременно, а вы без исключения просто взяли и сняли деньги. 
Буду очень благодарна, если вы решите этот вопрос о возврате покупки.

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Resolved! Impossible to contact customer support to get help

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts. I was unaware of the change even though I am using Zoom 3x/week. I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out w... Show more

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts.  I was unaware of the change even though I am using Zoom 3x/week.  I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out what was going on.  The emails said I was offered a discount for the first year, but when I clicked on the link, it said I was ineligible for the savings, presumably because I had paid for an upgrade minutes before and during that process, no discounts were mentioned.  l am unhappy about this process, would like to discuss it with someone, but that does not seem possible.  How to proceed to get some help??


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Finding a local number for Virginia

How do a find a local number incase my zoom does not work they told me to call a local number and I don't see one for Virginia how do I do that 

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