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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

frozen shared screen by other zoom operator

If I am in a zoom account operator by other thana me, the documents they shared get frozen or I receive a dark screen. Why is this happening?

 

Me inscribi a una cuenta

Buenas no se como me termine como que uniendo a el zoom "empresa!" de mi facultad y nome puedo dar de baja.

AYUDA!

Фактура

Можно ли получить фактуру с изменёнными данными за уже оплаченный месяц? К сожалению, во время платежа я допустила ошибку в заполнении данных, фактура не подходит. Нужна новая.

eventbrite zoom error

4843C8A5-EFEB-4E60-8082-98B4DD155F12.png

 

 

9CC9A4B4-FAE7-4369-B323-05CC3A07D6EA.png

 i can't find it even if i can't search for it

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future new features

how can i adress new features i want to see in the future?

 

BR 

Theo

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네트워크 오류 5003

오후 4시까지만 하더라도 정상적으로 접속 및 로그인, 회의를 할 수 있었으나,오후 7시부터 다시 로그인을 해보려고 해도 계속 네트워크 오류라며, 로그인이 안 되고 있습니다.각종 방법, 네트워크 설정 초기화, 프록시 재설정 등 다양한 방법을 사용해봤지만 여전히 해결되지 않고 있으며,회의를 진행할 수 없고 피해를 보고 있는 상황입니다.금액을 지불했음에도 불구하고 안 되면 피해보상이 있어야 하는 것 아닌가요?왜 제 노트북에서 접속하려는데 안 되는걸까... Show more

오후 4시까지만 하더라도 정상적으로 접속 및 로그인, 회의를 할 수 있었으나,

오후 7시부터 다시 로그인을 해보려고 해도 계속 네트워크 오류라며, 로그인이 안 되고 있습니다.

각종 방법, 네트워크 설정 초기화, 프록시 재설정 등 다양한 방법을 사용해봤지만 여전히 해결되지 않고 있으며,

회의를 진행할 수 없고 피해를 보고 있는 상황입니다.

금액을 지불했음에도 불구하고 안 되면 피해보상이 있어야 하는 것 아닌가요?

왜 제 노트북에서 접속하려는데 안 되는걸까요? 해결부탁드립니다.


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Abo verschwunden

Guten Morgen,

 

leider ist nach der Zusammenführung von 2x Standard Pro Accounts zu einer Gruppe, auf diesem Account das Standard Pro Abo verschwunden. Es wird nur noch Basic angezeigt. Das Abo müsste noch bis Jan 27, 2023 laufen.

How can I get some answer form zoom support?

Something happened with my accout last week. Apparently has been taken for somebody else.I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could no... Show more

Something happened with my accout last week. Apparently has been taken for somebody else.

I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could not login. The message I received was there is not account attached to my email address. I have created several tickets in the support system bun never received any answer or feedback about them.

I was paying for a Pro account, even sent them my last invoice.

 

This is like speaking to the emptiness... I need some kind of answer.

¿I this the kind of help zoom gives to their costumers?

 

¿What should I do?


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SOC 2 report

I have been trying to obtain a SOC 2 report for over 2 months and no-one at Zoom has been able to help me.  I need this for my compliance team.  Anyone have a number for ZOOM compliance?

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