The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

I am new to hosting Zoom Webinars. Although I host many Zoom meetings and rely on AI Summary to capture the content and create a summary, after hosting my first Zoom webinar, I was surprised to not see the same report. I do find the transcript within the video recording page, however do not see a way to export it. Is there a setting or permission in order get the AI Summary after a webinar, as after a meeting, or, must I copy and paste the transcript within the video recording page to a document? Any easier, more efficient ways to get that AI Summary?

I activated AI Companion in my account settings and turned it on at the beginning of a meeting, but received nothing and no summary is showing up in the meeting logs.  It is a recurring meeting. It generated a summary for the first meeting.  Does it not work for recurring meetings?  If not, what else might be happening?  I'm totally confused, Zoom information is terrible about their AI Companion and their Help agent even worse.  I appreciate any advise.

Hi I was the host for a meeting and I tried out the AI summary tool.  Then, I had to leave and although I handed over the hosting to someone else, when I looked at the transcript/summary that was provided, it was only up until I left.  Is this normal, as it wasn't much use to me?

I enabled Meeting Summary in the admin's backend but can't find the functionalty anywhere in a ongoing zoom meeting. I have the "AI Companion" button and can start a chat with it, but there is no "Meeting Summery" Button or Functionality anywhere. No matter what I enable in the backend. Please help

The AI Companion icon is not showing when screen sharing on Windows and on the Mac but it is showing when screen sharing on a Linux machine.

Anyone knows why?

For my tests I've used the following software

- Windows 11

- macOS Sonoma 14.6

- Debian GNU/Linux 12 (bookworm)

- Zoom app 6.3.6 (6351)

I enabled automatic summary generation on my Zoom account but initially kept the sharing option disabled. When I tried to share one of the past summaries with attendees, I noticed the share button was grayed out. I then enabled sharing in the settings, but the share button for the past summaries remained inactive. Additionally, when I attempted to share from the summary history, a pop-up window appeared stating I don’t have permission to share, even with my own (host) address.

Do you have any ideas on how to resolve this?